Burger King Reviews Summary

Food Quality

Pros:

• "The burgers where delicious and the milkshakes where amazing."
• "Food was piping hot, which is something of a rarity at Burger King these days."
• "Food was great as always."
• "Everything was fresh and hot, the fries (one of BK's lower points usually) were really good."
• "The food was correct and tasty."
• "Burgers were tasty."
• "Food was hot and tasty."

Cons:

• "Burgers were poorly constructed, far from hot."
• "The burger quality was terrible, very dry and little taste."
• "Some of the food tasted like it had been sitting a long time or possibly reheated."
• "Food was terrible. Very clear the burger had been prepared and stored a few hours before I bought it."
• "The chips were cold and tasted like rubber."
• "The XL Bacon double cheese burgers were mediocre."
• "The burger patty tasted like a microwavable one."

Service

Pros:

• "Arrived bang on time.. No faults."
• "Staff were very careful where they were."
• "Decent 👌 Actually sticks to their opening times..."
• "Service was fast and efficient."
• "Pretty fast for drive through."
• "We were served by Declan and he was super friendly."
• "Staff were very friendly and helpful was a little busy when i was in but staff did there best to get everyones order and serve them as soon as they could."

Cons:

• "The poor staff don't have a clue what they're doing."
• "Waited for ages in the drive thru queue."
• "Very rude staff yelling."
• "Rude and disorganized staff...fast food..no one in the cue but still ask u to wait."
• "Waited 25 minutes before walking out, no one was taking orders of customers queuing out of the door."
• "Worst Burger King service/drive through service I have ever experienced."
• "Service was poor, girl who served us was rude and unprofessional."

Cleanliness

Pros:

• "A classic Burger King. Clean and tidy, not too busy."

Cons:

• "Tables unclean and rubbish left on tables."
• "Dirty restaurant full of rubbish and stains both on the table and the floor."
• "Almost all tables were dirty leftovers everywhere, on the floor too."
• "Glass partitions between tables were filthy."
• "No napkins left, all the tables dirty."
• "The place was filthy. At least 5 empty tables which couldn't be used as covered in food."
• "Restaurant was also very dirty."

Value

Pros:

• "Do u know what if I had to choose between Burger King and McDonald McDonald's would win UNTILL tonight it was clean the meal.was not only great value for money it was tasty and fresh."

Cons:

• "It was nearly £8 for a whopper meal."
• "Food wise, expensive and portions size small compared to competitors."
• "The food is bland, expensive, and likely to leave you with a stomach ache."
• "What I got was by no means worth even £5. It was missing the extra patty, any BBQ sauce, its onion rings and both slices of cheese!"
• "Not worth the price."
• "Food wasn't bad."
• "The food is always good."

Operational Issues

Pros:

• "However what's most impressive is the customer service."

Cons:

• "Management non existent. Utterly woeful operational processes."
• "Most likely not the staff's fault, definitely a training and management issue."
• "No positive comments regarding operational issues."
• "Someone higher up at BK need to step in and run this place properly."
• "Timetable said they close at 9 and i was refused to be served at 8:15."
• "Went to Straiton BK last night, absolute disgrace, food all over the floor."
• "Person in charge shouted at the new start girl."