Cowper Arms Hertford Reviews Summary

Staff and Service

Pros:

• "Staff were attentive and friendly, warm cosy environment, tables well set up."
• "The standard of the staff, across the board, was top notch."
• "The staff are very friendly and efficient."
• "The waitress was very professional and provided an excellent service!"
• "Katie was an attentive and cheerful waitress."
• "Service was fast."
• "Staff are always pleasant and there's lots of them."

Cons:

• "Attentive service but unfortunately the coffee machine was not working."
• "We had acceptable service apart from when we politely complained that the beef was tough and we wished for this to be removed from the bill, the waitress had to deal with it all by herself without any support from the manager."
• "The service once the place got busy was appalling."
• "Lovely staff but restaurant and bar were understaffed and due to promotion it was very busy so service was slow both drinks and some food came out cold due to being left on the pass too long as not enough staff to bring it out to tables."
• "Order for drinks was very slow."
• "The service was slow, sandwiches were dry and the restaurant was cold."
• "Service was so slow and we weren’t offered more drinks."

Food Quality

Pros:

• "The food was excellent."
• "The food and service were very good."
• "The food was tasty but the portion sizes were ridiculously small."
• "The food was divine and the service was incredible."
• "The food was very nice."
• "Absolutely delightful! Food was beautifully cooked and presented, and the service was exceptional and welcoming."
• "Really enjoyed our Sunday lunch. The meat was cooked perfectly."

Cons:

• "Wrong main turned up, after 20 minutes the right main came over cooked lamb rump cut into small bits with under cooked parsnips which covered most of the plate."
• "The food however was a big disappointment - everything was so sweet!"
• "Both meals were very average particularly for the price."
• "Two of the three meals we ordered were inedible."
• "The lamb was mainly fat. The Yorkshire pud was solid! The veg undercooked and to top it all the food was cold."
• "Their szechaun squid was dry thin strips of tasteless deep fried crunch."
• "The line caught Cod was puzzling in its appearance... The fish was pasty and gloopy."

Ambiance and Location

Pros:

• "Had a lovely time here with my family recently."
• "The decor was lovely and tasteful and the lit fire crackling away only added to the lovely, cosy, high class, country pub feeling."
• "Lovely spacious garden."
• "The pub is conveniently located next to the old station along the greenway, so ideal for a family stroll with the dog before nipping in for a refreshment or two and some nibbles."
• "A bit out of the way but it does have a large car park."
• "Lovely setting and nice ambiance, food was very good, friendly staff even put a candle on my wife's sorbet and sang happy birthday."
• "The location is lovely, with a nice outdoor space, and plenty of countryside for a nice post-meal walk too."

Cons:

• "No background music."
• "They were very busy when we visited on Sunday which meant we were kept waiting for over 15 minutes for our drink order to be taken so we ordered out food at the same time."
• "Every spare table had dirty dishes and glasses on it."
• "Pub needs a make over too inside and out."
• "Most tables were decorated with dead flowers in green water."
• "Dogs everywhere inside the restaurant tripping people up carrying drinks."
• "The restaurant was cold. We all had to keep coats on throughout meal."