Horse & Jockey Reviews Summary

Food Quality

Pros:

• "This was very good value and the food was excellent."
• "I ordered the Jockey Burger and it was amazing. Cooked to perfection and the chips were also really really good."
• "The breakfast every morning was lovely and cooked perfectly."
• "Absolutely brilliant, not more to say. Didn’t stay over but went for Sunday dinner, service exemplary, food beautiful & beer tasty."
• "Had a selection of their starters, tapas style. All the food was fantastic!!"

Cons:

• "Now for the less good bit - Sunday lunch, roast beef, ordered, everything was hot and tasty but the beef was cooked to within an inch of its life."
• "The food wasn't bad but certainly not worth the really high price. Our visit was dotted with mistake after mistake."
• "The gammon was beautiful. Vegetables done to perfection. Starters were fresh and tasty (no bidvest stuff here!) but the quality of the food itself seems to have dropped as the pub has expanded."
• "The sticky toffee pudding was burnt black and they still chose to serve it."
• "The food was average for what you pay for. The staff were not fully professional at times."

Service

Pros:

• "Darren was working on the bar and was really friendly and helpful and was chatting to us all night."
• "Called in for a bit of food and a drink unplanned. Staff were great and found us a table even though they were very booked up."
• "The staff were also very good and made us feel very welcome."
• "Warm and welcoming staff. The room was lovely, clean and fresh, best nights sleep I’ve had in a long time!"
• "Service was fantastic and the food was even better. Highly recommend, we will be going again and bringing more with us."

Cons:

• "Only disappointment was the staff mostly wandering aimlessly in the bar on a night and next morning. No interaction so folks just left standing unsure."
• "The service is terrible. You’re standing at the bar and are constantly ignored."
• "Waited 10 minutes for table service, even though the staff knew we were there."
• "The staff did close the doors to the restaurant area which was appreciated and in all fairness not sure they could really do anymore but that didn't improve my feelings about the place."
• "Service was a bit slow and the prices are a more than I would usually pay but the mother in law was paying on this occasion."

Ambiance and Facilities

Pros:

• "Lovely building, interior really nice, nice tables and chairs, staff were efficient, well trained and friendly."
• "Rooms clean with nice size bed and quiet for a good night's sleep."
• "Beautiful hotel, staff were very friendly and service was outstanding."
• "Venue is clean and tidy, nice atmosphere and a good selection of drinks."
• "The room was clean and has everything you need."

Cons:

• "Breakfast was fantastic but the room was really no more than a premiere inn type."
• "Good pub. A couple of real ale options. Sports TV and pool area that doesn't impinge on the restaurant."
• "Rooms are fine, bit motorway travel lodge but fine. Food is sub-standard pub fare, very greasy and there's very little choice."
• "Rooms are fine, bit motorway travel lodge but fine. Food is sub-standard pub fare, very greasy and there's very little choice, it's meat or not much else."
• "Stayed for a week relating to work. Food was lovely, with a great variety on the menu. Staff were always helpful and friendly. The rooms were amazing, very comfortable and quiet, just what was needed after a long day travelling."