Address: 30 Hamilton Rd, Glasgow, G32 9QA, United Kingdom
Phone: +441417633380
Rating: 4.5
based on 295 reviews.
Customer Service
Pros:
"Excellent customer service offered by Arnold Clark Ltd."
"Great service, Ronnie Greig was very professional and made us very comfortable with the process of buying our new car."
"Jack Elliot was amazing. Went out his way to get my car to us on time. What a brilliant young man. So helpful. Nothing was too much trouble."
"Callum from Hamilton Rd delivery centre was a pleasure to deal."
"Richard/ Kieran have been very helpful and refreshing to deal with from a customer service point of view."
"Amazing service from Nicole! Made choosing and ordering our car very easy."
"Very knowledgeable and friendly, nothing was too much trouble."
Cons:
"Me and my mate were waiting on a mate getting his new motor and it took forever and a wee guy was hogging the lego in the waiting area so we're heavy bored."
"Not a great experience for my partner - a disabled customer - car park was overcrowded with only disabled bay we could see blocked with two cars in the space."
"Had a car delivered from Warrington & had a few problems on delivery."
"Worse customer service ever. No communication during the deal. Lost my deposit due to poor communication."
"Wouldn't buy from them if I were you. Anyone thinking of buying a car from Arnold Clark think again."
"Got my car sent from Oldbury and it was a disaster from their side."
"The girls in the service department are rude and obnoxious."
Click and Collect Experience
Pros:
"Jack Elliot was our click and collect representative. He did a fantastic job, his friendly, enthusiastic and knowledgeable approach was a real credit to your branch."
"I had fantastic experience with Ross at click and collect department. He was very nice explained everything and was very well mannered and pleasant."
"Jack Elliot Provided Great service in a very responsible and professional manner. Ensured I was able to view and check the vehicle beforehand and explained all the details and terms throughout the process."
"Thanks to Callum, Kieran and Jack from the click and collect service. These lads turned my Arnold Clark experience from poor to fantastic."
"Used the collect and collect service for my new car and was very impressed with the service I received. Jack Elliot was so helpful and explained everything we needed to know."
"First time buying click and collect was attended to by Callum Black who made the whole process go smoothly professionally and went above and beyond making sure that I was comfortable with all the explanations."
"Visited the Click and Collect today, I was met by Jack Elliot, our lovely and friendly consultant."
Cons:
"Poor. Dropped my car off at 9am for a 9:15 book in for an update on the cars system that should have taken 1 hour max. Very little contact with them so turned back up again @ 4pm to be told that my car was still in the workshop."
"Visited the Click and Collect today, I was met by Jack Elliot, our lovely and friendly consultant. Although we had a little hiccup with the paperwork, Jack had it sorted within mins making a stressful process easier."
"Booked Car in for a simple software upgrade on the stereo, had a confirmation call a week before the 'while you wait' appointment. 20min after booking the car in I get a call to say they cannot carry out the work as the 'system is down'."
"Shocking. I was told my vehicle was ready to collect. Arrived the following morning only to find out it hadn't been put back together."
"Shocking. I was told my vehicle was ready to collect. Arrived the following morning only to find out it hadn't been put back together."
"I have had an ongoing problem with my oil light over the last year. I notified Arnold Clark in November when my car was still under warranty. It has now past its warranty. They did not fix the problem."
"I felt under pressure to give a 5 star review by the sales person at the conclusion of the car sale."
Delivery Service
Pros:
"Good experience from me, vehicle was transported from York to Glasgow."
"I got my BMW car delivered from Elgin into the Glasgow delivery centre and I am delighted with my new car."
"Just picked up the Range Rover Evogue today and I am absolutely delighted with the car and the level of service received at the centre."
"Purchased a car from Newcastle and had the car delivered to Glasgow."
"Had a car brought up to Glasgow from Nottingham which was a great benefit."
"Ordered car online from Northwich and had it delivered to Glasgow. Hand over was simple, and quick."
"Picked up my car from this branch that had been delivered to Glasgow from England."
Cons:
"Had to go back the next day which was resolved quickly unfortunately they could fix it but pointed me in the right direction."
"Got my car sent from Oldbury and it was a disaster from their side."
"Bought my car on Saturday and on the journey home TWO major warning lights came on my dashboard along with another issue with the car."
"Had to deal with this 'garage' after check oil light came on and I have now lost all faith in Arnold Clark. Most unhelpful organisation I have ever dealt with."
"One of your lovely employees just tried to run me off the road and seems to have damaged my car."
"Terrible customer service! My mum is looking for a mobility car for my little brother who is in a wheelchair. When we came here we were told the only person who deals with the mobility cars is John who was not in the day we came."
"I have had an ongoing problem with my oil light over the last year. I notified Arnold Clark in November when my car was still under warranty. It has now past its warranty. They did not fix the problem."