Glasgow Angling Centre Reviews Summary

Customer Service

Pros:

• "Fantastic service from the staff at Glasgow Angling Centre."
• "Absolutely fantastic customer service."
• "Staff friendly and helpful."
• "The staff were very helpful and patient with me."
• "The most helpful and happy staff I have every met."
• "Fantastic customer service."
• "Staff great, always willing to help with any questions that are put to them."

Cons:

• "Terrible service, my order never arrived despite them taking my cash and when I complained they blamed the Royal Mail."
• "Very poor service and communication."
• "Worst customer service I have ever known."
• "Customer care and ordering disgusting. Rude and argued with me (the customer) in various e-mails."
• "Good luck making a complaint. They will wear you down until you go away. Customer dis-service!"
• "Customer service does not seem to exist."
• "Rang up Glasgow Angling Centre, and the customer service team were rude and of no help whatsoever."

Product Quality

Pros:

• "Prices are competitive and carriage costs fair (and less than most competitors)."
• "Have made a few big orders from here..prices are superb and delivery quick."
• "Great variety of stock for all types of fishing."
• "Everything I was looking for was in stock and at a competitive price."
• "Really happy with glasgow angling center. I ordered a 10ft pen spinning rod and the rod is amazing quality."
• "Great products for all fishing rods tackle, flys, clothing and all different guns etc."
• "The price of the shimano OC's is the best I've seen."

Cons:

• "Ordered some fly tying materials, quality was way under par."
• "I ordered some 16oz Boat Cone weights, when the weights arrived they felt a bit light and upon weighing them I found out they are actually 12oz."
• "BE VERY CAREFUL AS WHAT YOU BUY MIGHT NOT BE WHAT ARRIVES AT YOUR DOOR."
• "Placed an order online and was sent (and charged for) a different product."
• "Terrible ! Been advised that my two week old rod that snapped will not be replaced."
• "Ordered a savage gear fish grip online and rang the next day to add to the order a fish tape measure TAPE not a ruler and was sent a solid plastic foam ruler."
• "I have no complaints about the retailer here but the Veniard Premium Fly Tying kit requires a comment. The vice broke within three days."

Delivery & Dispatch

Pros:

• "Parcel was sent yesterday 8th March, 24hrs tracked by Royal mail."
• "Ordered a gaff Wednesday arrived Friday."
• "I ordered on Tuesday afternoon and received my order Friday lunchtime."
• "Super fast delivery 4 days from one end of country to the other, got what I wanted, easy shopping and great deals."
• "I ordered on the Friday afternoon and couldn't believe it when it was on my door step Monday morning at 8.30am."
• "Fantastic service. Delivered within a tight time frame during a short visit."
• "Ordered a rod from these guys at the weekend and received it yesterday and I didn't pay for fast delivery."

Cons:

• "Dear Sir, I am waiting longer than the delivery date. the delivery is late and the package does not arrive."
• "Parcel was sent yesterday 8th March, 24hrs tracked by Royal mail... Nothing has arrived and it is now past 17.00."
• "I have dealt with this company in the past and been pleased with their service and goods. However I ordered 3 bags of pellets on the 31st march and I am still waiting for them."
• "Ordered a reel and line which twelve days later still hadn't arrived."
• "Ordered my son a rod and reel on the 12th, 10 days later still no communication from the seller."
• "Placed an order on 16may for on stock items... I was told to expect it around the 24may, that's 8 days to receive my order."
• "They need to change there couriers to a different supplier as i have been waiting in all day for my product to come as i paid for next day delievery not shown up yet."

Staff & Service

Pros:

• "Was greeted by a very friendly and enthusiastic member of staff... although he didn't know too much about sea fishing rods."
• "Huge selection of gear and friendly and knowledgeable staff."
• "Been in twice now for advice and purchase of a new gun, really friendly and helpful guys at the counter."
• "The guys there are great. My wife & I are absolute beginners, we walked in pretty clueless and we were talked through every choice by a friendly guy."
• "You can look around the store without being hassled by staff pushing products on you."
• "Friendly staff ensuring that all customers will be returning customers."
• "Staff friendly and helpful, good prices lots of discounts for anyone who goes looking."

Cons:

• "Verry rude man at the gun counter."
• "No social distancing or limited numbers in the gun shop! Only one member of staff on, gave up trying to get served!"
• "The attitude of the staff when I walked in without a mask was very rude."
• "Great stock but I've visited twice to try and get advice on rods and reels but staff have no knowledge."
• "I asked about in store about flex rating of an orvis fly rod.. was told “no idea mate… I don’t fish with orvis”."
• "Poor services in store … focus is on online orders."
• "Very poor customer service today, on returning a pair to Harkila trousers due to wrong size I was told my money will not be refunded just a store credit."