"Excellent customer service. James and staff were very helpful and made sure that everyone in our party was taken care of."
"The new manager was brilliant and made my girlfriends evening by bringing out a birthday cake."
"The staff were really friendly and very helpful, providing us with suggestions for local places to visit during our stay in the area."
"Our waitress 'Amy' was very friendly and made us feel at ease. First class service."
"Staff all friendly, well versed in products and protocol."
"Food was great and staff extremely friendly and helpful."
"Staff are always helpful and friendly which makes us return."
Cons:
"Stopped at Brewers Fayre Kincardine Way on our way home from visiting in Helensburgh to have some food to be told by the guy that they were closing early."
"Service was pretty non existing on father's day."
"Experience I would never like again. Minimal staff and slow service."
"When asked 'How was your meal' by the same staff member who served us when we arrived in the soft play... she then asked if I wanted a manager, said yes OK on your way out just go to the bar and ask for the manager."
"We were introduced to our server Hannah, who took our order then we didn't see her at our table the rest of the night, it was like we were just forgotten about."
"Not at all welcoming or helpful."
"Told by one to wait to be seated only to be shouted at across the restaurant to sit anywhere. Service poor, food bland."
Food Quality
Pros:
"Food was good (the tikka meatballs especially), decent price and quick."
"Both myself and my wife had the smothered chicken and it was cooked to perfection..!!"
"Food is really good. Great choice. Lots of special offers. Staff are friendly and helpful. Nice and clean restaurant."
"Really good place to eat and drink, the staff were great and the drinks were cold and tasty."
"Quality of the food was excellent, service was very good and staff friendly and helpful."
"Food was brilliant, some of the best I've had by miles."
"The food is delicious and it always has plenty of space."
Cons:
"Used to go all the time but stopped due to the slow service and poor food."
"Chicken burger was cold."
"The chicken was burnt. The apple pie was cremated in the micro."
"They have many cheaper options for example two for £10.99 during the day, but that doesn't mean the food should be subpar. Today we ordered a burger and fish both were terrible."
"I ordered paprika chicken which was like rubber and also tastes of smoked sausage."
"Absolutely horrible eating experience. Service was probably the worst iv had."
"So Harry came back to have some pizza and instantly said its yukky so tried it my self and peeled the slices off each other took a bite and it was clear it had been microwaved it was disgusting."
Facilities & Cleanliness
Pros:
"Anyone wanting to take kids for a soft play this is brilliant has aircon aswell inside the softplay area and also a little bar area aswell for drinks."
"Spot on good place to stop when we are working up there got two working and stopping there hotel good pub good food good."
"Clean and welcoming venue with ample parking close to a junction off m9 near Falkirk."
"The entrance is wheelchair accessible. There are a number of disabled parking spaces close to the entrance."
"This place has a fantastic soft play area for children."
"A comfy pub/restaurant with a great choice of food and drink."
"The food was hot and plentiful at a very reasonable price. The toilets were clean and well maintained."
Cons:
"Not dog friendly so had to sit outside in beer garden which was infested with flies and ants."
"I know this area was severely hit by the weather. Nevertheless no attempt was made to clear the car park and the result was quite a tenuous walk from car to buildings."
"Toilets were disgusting wouldn't even flush needed a good clean, carpet threadbare."
"One huge negative is that the kids play area is really quite dirty and the carpet is absolutely vile smelling in there."
"Gents toilet was disgraceful ... broken facilities and generally unclean."
"If your looking for a drink ...forget it .... Bar often left unattended."
"Looks run down, fridges broken, drinks machine not working, lightbulbs missing, very few staff and lots of items on menus not available."
Value for Money
Pros:
"Been in here on a couple of occasions 1st time was good food was on time served quickly and got 25% off second time."
"Excellent value for money, especially their two meals for £9 offer."
"Everyone enjoyed their meal and the prices are very reasonable."
"The price for drinks and food is very reasonable."
"Great fun family time. Good value food as well."
"We have been coming on a Sunday for carvery roast and soft play for my 4 year old food is amazing and James the chef is very friendly and helpful we will be coming every Sunday thanks."
"Booked the Premier Inn Meal Deal as always when staying out whilst at work, Breaded Mushrooms for starters, and 8oz Rump Steak Medium Rare with Chips, both cooked to perfection and delicious."
Cons:
"More expensive than Toby carvery. Toby carvery is £7 for a Sunday roast. Here, it is £10."
"3 adults and 2 kids, spent over a £100 so not exactly the cheapest."
"Fairly disappointing. Meals looked like had been reheated although ensured weren't and one meal overcooked and not edible."
"Just going to be honest it's a hit and miss... Unfortunately Staff shortages Long wait times and short between meals Bad management."
"Waste of time food cold missing items... Safe to say I won’t be back!!!"
"Had to send back the chilli as it was basically soup."