Craig House Brewers Fayre Reviews Summary

Staff Service

Pros:

• "From entering the restaurant the staff where more than friendly and welcoming."
• "staff friendly and efficient, could not fault them at all."
• "Food was great but the real winner here was the staff."
• "The staff make this place work to perfectly. Very friendly and helpful 👌 🙂."
• "Really friendly team here who deserve some praise."
• "Staff very polite and helpful though."
• "The staff themselves are always very friendly and helpful."

Cons:

• "Staff where friendly enough when you could actually get them to aknowledge you."
• "waited 20 minutes to order food as the poor girl was running around sorting out big drinks orders."
• "The order was wrong the waitress was rude and unprofessional."
• "Complained to waitress only to be told she would let the chef know."
• "Our order was wrong when brought to the table, the steak was medium rare instead of well done and when we told the waitress, she had bad attitude and got quite nippy."
• "Staff need to learn more customer experience."
• "Staff weren't polite and we were rather rudely rushed to order our food as it was approaching kitchen closing time."

Food Quality

Pros:

• "The food was good and enjoyed every bite."
• "Craig House offers very good value for money and wide range of special deals."
• "The food is amazing and arrives not long after ordering."
• "The food was absolutely lovely and even my picky five year old cleared her plate."
• "The food was of a very high standard."
• "Meat was well cooked and accompanied by really tasty sides."
• "Again, excellent food served by very helpful and friendly staff."

Cons:

• "They never have crayons for the kids activity sheets."
• "Decided at last minute to get something to eat ... sunday carvery was as dry as gandhi's flip flops !!"
• "Garlic mayo was served to me looking like a plate of cottage cheese."
• "The chips were rubbery. The corn on the cob was like a rubber dog toy and totally inedible."
• "The mashed potato had a weird texture, almost like Smash and the steak and ale pie crust was really hard."
• "The roast potatoes, veggies all cold, Yorkshire pudding like rubber."
• "Food was clearly from frozen, vegetables tasted terrible (almost metallic), roast potatoes literally made me feel sick and meat dry."

Value for Money

Pros:

• "Incredibly good value for money."
• "For three courses for £12.99 was fantastic value."
• "I know it saved us a fare bit over the three nights eating."
• "Their 2 for 8.99 meal deal during the week is good value though."
• "The food was excellent and very good value for money."
• "If you want value for money, usually some deal or voucher makes a trip the brewers fayre worthwhile."
• "Absolutely fantastic! We showed up and the very friendly staff gave us chocolates and a lovely card congratulating us on our recent marriage."

Cons:

• "If I was returning I wouldn't order the same food I just had as it wasn't good value for money with the issues we had."
• "Not value for money and I would never return. Would avoid...."
• "Go to iceland instead, will be better and cheaper, been there tonight...never had worse experience in a Pub/restaurant...service 0!"
• "Felt short changed as charged for full meal. Left still hungry."
• "A very poor dining experience for price paid and also substandard service received."
• "Steak Pie was full of fat & gristle."
• "I can't believe I paid £59.45 for a meal that we were disgusted with."

Ambiance and Comfort

Pros:

• "Obviously very well run by the management team, we can't wait for another excuse to return."
• "situated in a nice old manor house off the busy roads."
• "Lovely old building with modern extension next to Musselburgh Premier Inn."
• "Somewhat quieter than an atypical ‘Brewsters’ given its remoteness, but Craig House is a nice setting."
• "Friendly staff, clean and lovely relaxed atmosphere."
• "Was there, for a late lunch, with music playing, at a nice background level, to be able, to have a conversation."
• "The staff were extremely attentive, service was great and made her birthday absolutely lovely."

Cons:

• "Given a tiny table next to the back door, there where bigger 4 seater tables left empty for the whole of our stay."
• "We were seated in the foyer/ hall/ communal area, while there were nicer tables available in other parts of the extensive seating areas."
• "I was cold and kept my coat on."
• "really let the place down next to the well kept hotel."
• "The atmosphere was spoiled by being in the middle of two large parties who couldn't remain seated or control their kids, who were literally running round the restaurant."
• "for me very little atmosphere."
• "Bar floor was sticky, table was sticky. Toilets were disgusting!"