Newhaven Quay Brewers Fayre Reviews Summary

Food Quality

Pros:

• "The food was excellent."
• "Food is lovely also."
• "Excellent food and staff very helpful, especially with limited resources."
• "Food was piping hot, so hot I had to wait for it to cool down and after waiting for over an hour from ordering to it arriving at my table, it was rather good."
• "Good food."
• "Beautiful place with delicious meals."
• "Good food for the price, had beef and stout pie, reasonable amount of beef, good rich gravy, very good pastry - a proper pie."

Cons:

• "The cheese beef and mushroom burger was just depressing and the lasagna had very little meat in it."
• "I had the carvery and the roast potatoes weren't cooked, the mash was stodgy."
• "The food isnt fresh and you Lucky if things from menu are available."
• "Ran out of pudding, replaced it with cheaper alternative without refund."
• "Awful food - sorry really bad."
• "The food was dreadful. Fish and chips was dry and like rubber."
• "The food was disgusting and extremely brown which shows the fryers need cleaning."

Staff and Service

Pros:

• "The whole staff are so friendly and welcoming and the food omg the Belgian waffle is literally to die for."
• "Staff were attentive & v. helpful."
• "All the staff were cheerful and friendly including the chef."
• "Staff are friendly and helpful."
• "The staff was very friendly and they gave us the money back without any words."
• "Very friendly staff, quick service & very affordable lunch."
• "Good food friendly staff. Room for everybody old and young."

Cons:

• "The service was atrocious, under-staffed and impolite."
• "The manager was flooded with complaints."
• "Service could be improved as there should have been face painting but though we waited for it, they only managed one kid at the very end."
• "There doesn't seem to be a manager to manage the staff."
• "His customer service skills were very lacking."
• "What a pack of ignorant unhelpful staff, I had to walk out."
• "Very understaffed and the staff they have have no interest at all!!"

Cleanliness and Maintenance

Pros:

• "Toilets are clean and well maintained."
• "A lot cleaner than previous visits, no dirty tables no abandoned crockery from previous diners and friendly staff."
• "Bathrooms very clean."
• "The toilets were clean & well maintained."
• "The toilets were very clean. The only plus point."

Cons:

• "First thing we noticed while walking up was the litter that was all around."
• "Toilets are vile and smell of urine."
• "The place is a state dirty tables used Glasses stacked on every counter in the play area."
• "Not a clean place to eat, food on the chairs and splatters of drinks on the wall beside us."
• "Dated, tired and food was a letdown. Toilets where a mess with toilet paper stuck to ceiling and one sink had no running water."
• "Went to the play area section at the back and the place was filthy!"
• "Dining area and toilets absolutley stink, for sure dirty musky smell."

Ambiance and Facilities

Pros:

• "We met as big group with 3 toddlers and a baby. It was ideal as soft play is great and we could chat together keeping an eye easily on the fun."
• "It's a carvery and good value."
• "Went for a kid's birthday party. They had soft play, which is good to know about."
• "Good soft play area for the kids with seating so families can have their meal."
• "Nice music at the background :) Great outside eating space under the roof."
• "Like the atmosphere when customers gather nearby watching the screen for a football match."
• "The scenery is beautiful too just looking over Edinburghs Newhaven Harbour."

Cons:

• "Shocking, truly the worst pub I've been in."
• "The worst service I have ever received from any Brewers Fayre."
• "Absolute shambles management team. Left girls who are barely old enough to pour a pint rushed off their feet and getting abuse from all customers, when the managers aren't even present."
• "Worst experience I have in Edinburgh ever."
• "Terrible Internet access I could barely connect my phone or tablet and dropped out continually."
• "Service was slow, and food lukewarm after waiting 20years for after rest of our party had finished!"
• "It's soulless and depressing."