The Titan Reviews Summary

Service

Pros:

• "The girl that seated us and the guy behind the bar were really nice and friendly."
• "Waitresses and Bar Staff were exceptional, we cannot thank you enough as everyone had a great day."
• "Staff are excellent and go out their way to help."
• "The staff were very friendly, it was nice & clean and warm, plus the food was great."
• "Staff were beyond lovely."
• "The gentleman who served me was polite and efficient."
• "Staff are friendly and helpful."

Cons:

• "Went for lunch and was very disappointed with the food and service by the staff."
• "All staff I met need retrained as default answer is I will send someone over, takes forever to get anything ordered, delivered to the table or get paid."
• "Staff were polite but not very attentive."
• "It was really busy when we visited. Staff were running about and there were no clean cups for coffee after our lunch."
• "Service OK coffee was cold by the time the meal arrived."
• "Cheap and cheerful, although was left waiting at the door along with 2-3 other groups despite the place being quiet. 4 Staff standing about in front of bar talking and laughing for 10 minutes."
• "Service was terrible. This was Christmas lunch with work, our meals & drinks were all pre-ordered. We waited 30 mins for drinks, another 10 for our starters, we had to clear our dishes off the tables."

Food Quality

Pros:

• "Food is always tasty with good portion sizes and variety."
• "The food was awesome, and really good portions."
• "The food was delicious and freshly cooked the portions are generous staff were friendly and polite."
• "Food is great and a good price."
• "The food is delicious and they serve good sized portions."
• "The food was delicious and great service."
• "The food is amazing."

Cons:

• "Mac and cheese was cold, ordered haggis neeps and tatties.... the haggis was burnt to a crisp and presentation was absolutely shocking."
• "The quality of the food has gone right down hill. Food was barley edible and the service was poor."
• "Food was cold, raw and my Haddock fillet was have the size it should be."
• "Food was barley edible."
• "Food was disgusting on my last visit 7 days ago food was just not up to standard."
• "Food was bland and masked with salt or lashing of sauce."
• "Food was luke warm, the roast beef was so over cooked it was like rubber and the Yorkshire was stail and too hard to eat."

Cleanliness

Pros:

• "The hotel and my room was clean and tidy."
• "Place was spotless staff were so nice can't wait to go for my week now."
• "Spotlessly clean, (big up the cleaning lady!) and comfortable with friendly staff."
• "Very nice and clean place."
• "The room although basic was very clean and comfortable."
• "The room and premises were very clean and warm with a massive tv and a comfortable bed and firm pillows."
• "This establishment is clean, the staff are friendly."

Cons:

• "The entrance to the Check in reception was covered in pieces of food from the restaurant i.e chips, crisps, crumbs etc."
• "Also the toilets are a disgrace. Cubicle doors, won't shut."
• "Tables and chairs were filthy and sticky with old food."
• "Many of the menus and table tops are horribly sticky and the seat cushions are grubby - yuk."
• "Unclean. Sticky tables."
• "Went for our breakfast at 9.00 and 3 tables we tried to sit at had not been cleaned."
• "A blonde hair was found in the chocolate fudge cake."

Value

Pros:

• "Pricing was amazing considering how much everything has risen recently."
• "Menu is extensive and very good value, with good sized portions."
• "The food was served quickly and was of a good standard."
• "The pub served excellent food."
• "Food was warm at best but ok quality for money."
• "Good value for money for a quick over night stay for a basic room."
• "Never had a bill yet over £100 ... tonight's bill was just over £93."

Cons:

• "This was a complete waste of money."
• "Cheap but still more expensive than Wetherspoons and service is glacial."
• "Food felt a little reheated rather than freshly cooked."
• "Purchased two meals here on Christmas eve which were of poor quality."
• "Seriously I won't recommend this hotel for more than £15 per night."
• "Had fish undercooked & giving me horrendous sickness next day."
• "Worst Sunday roast dinner ever honestly and served below required temp."