SEA LIFE Loch Lomond Aquarium Reviews Summary

Staff and Service

Pros:

• "The staff were lovely, especially Kirsty, she was very knowledgeable about everything we asked."
• "Staff are very friendly and helpful."
• "The staff were super polite, helpful and well informed."
• "Fantastic customer service and really lovely staff members."
• "The staff are really friendly and willing to go above and beyond to make your experience worthwhile."
• "Very friendly and helpful staff."
• "The staff were knowledgeable friendly and helpful."

Cons:

• "With the staff it’s a hit or a miss. Some are bored doing the job for too long and others are energetic and willing to teach the kids."
• "First level staff appeared bored and lacking in knowledge."
• "The only downside to this area was the staff member supervising it never said a single word in the 5 minutes we were there."
• "We entered and were greeted by kind staff who bluntly refused to match the online ticket price which was unexpected as this is typical of most attractions."

Facilities and Accessibility

Pros:

• "Wheelchair access good, staff opened extra door for access to accessible toilet and babychange."
• "Everything is so accessible and the info on each aquarium is extremely educational."
• "Very good cafe on the 3rd floor with breathtakingly good views."
• "Easily accessible for all with lifts and no stairs on entrance."
• "Lifts are available for those with prams or wheelchairs."
• "A beautiful building and back drop with stunning views over Loch Lomond from the cafe on the top floor."
• "The staff are very friendly and informative and the building is wheelchair friendly as all on one level."

Cons:

• "Only the ground floor has live exhibits which is a bit of a shame."
• "Quite narrow walkways in some places so not great for buggies and wheelchairs."
• "It's a little hard to follow where you navigate round as there's lots of corridors to go down."
• "Lots of dead ends though which can make navigation confusing."
• "The otters were hard to see with how the tank is set up with splashing water and dirty windows."

Value for Money

Pros:

• "Can seem a bit pricey in theory, but we'll worth it."
• "It was actually very reasonable to get in there. And by that I mean pretty cheap for an aquarium zoo thing."
• "We we able to use our Tesco Clubcard vouchers to pay for entry, which was great!"
• "I don't think it's overly priced. Carers are free, which is great."
• "Price was one of the more reasonable ones we have been to."
• "Entry tickets are affordable and really worth seeing this place if you are in this Loch lomond area."
• "I had discounted tickets for this so definitely worth a visit along with my other plans at Loch Lomond."

Cons:

• "Not worth the price charged."
• "Very small and very expensive."
• "Far too expensive for the size of it...53 for 1 adult and 2 kids."
• "Although I like sealife and enjoy the interactive rock pools I still feel that it's too expensive."
• "Quiet expensive for what's there, especially if you're a family."
• "The price though! It is a rip-off for such a short day out."
• "For what you see it is very overpriced 2 adults and 2 kids was £62."

Exhibits and Attractions

Pros:

• "The highlight of the time spent there was that we got to touch the starfish and the cleaner shrimp which was really cool."
• "They had a great range of animals, displays and information."
• "The sea tunnel gets you get a great glimpses of the Sharks at the site and in the Bay of Rays you can see the the Green Turtle up close."
• "The touch pool is a great experience too."
• "Great place full of fish and sealife creatures."
• "The most notable sea creatures were the sea horses, sharks, sting rays, clown fish, sea turtle and, lion fish."
• "The aquarium displays are well laid out and plenty of things to see in each tank."

Cons:

• "The aquarium itself felt reasonably small, you almost feel like you need to go slow to get your monies worth but what is there is lovely to see and very interesting and informative."
• "Horrible conditions. Dirty. The poor fish swim in the smallest tanks and their tanks are filled with plastic fake plants."
• "Many empty enclosures/tanks."
• "Not as many fish as I remember from last visit pre covid."
• "Felt like we missed seeing a few exhibits that were advertised (the sharks mainly...)"
• "It's quite small as a sea life goes but I'm good for children."
• "The only thing is it was very crowded and its not even peak time yet so getting through with a pram etc can take a bit of patience."