"The boat itself was clean, comfortable. A very smooth ride for 2 hours."
"The crew were friendly and helpful and the information provided via the speakers was very informative."
"Boat is sanitised before you board and there are toilets."
"Friendly staff, lovely and warm inside."
"All the staff were nice, and we saw all the cleaning and safety measures they took in between excursions as we had arrived a bit early and saw the earlier tour arrive back."
"The staff were really helpful and looked after our safety."
"The staff were warm, friendly and helpful and the commentary as we cruised was really interesting and informative."
Cons:
"The boat itself is ok, small bar nothing too special."
"The ship was smallish with limited outside space but most people went inside after a little while."
"The staff were helpful getting my wheelchair bound relative on and off it one the boat filled up noise levels were very high my mum couldn't hear the narrator or ourselves which was very disappointing and upsetting."
"The woman in the office with the short blonde hair is rude."
"Unfortunately we weren't very impressed with one staff member... there's a way to speak to customers and that wasn't it."
"The crew were all very young and seemed a little unorganised."
"Very poor experience, unfortunately felt very let down by sweeney cruise, after not responding to my email regarding my concerns at the safety of the cruise during the pandemic."
Booking and Accessibility
Pros:
"The booking was easy."
"Booked easily online and boarding was smooth."
"Tickets were available at the site but I ordered my tickets online, which was easy."
"Booked online very easily, which was a must as it was fully booked when we got there."
"We pre-booked our tickets which was quick and easy, and enabled us to plan our day around the cruise."
"Booked last minute and absolutely loved it!"
"Easy to book online and find from ticket info."
Cons:
"However, we had a Spirit of Scotland Rail Pass which clearly states a 10% discount. This was refused and when I said we had it last year I was told that I hadn't, not good. So only a 3."
"I was 8 minutes late... there's no refund policy and we are fully booked for entire day."
"Only downside... had an Ice Cream at Sweeneys 'booking hut with ice cream sales'. Cost me £3.50 for two scoops of vanilla ice cream (no cone either!)...just came in a tiny tub."
"Not all vessels are wheel chair friendly, do check in advance."
"Was a little disappointed that we arrived early, asked where to buy tickets and was told by one staff member we could get them on the boat, then once we walked down the hill to the boat we were told to go back up the hill and buy them at the ticket office."
Experience and Scenery
Pros:
"We would definitely recommend the hour long tour & we would certainly complete again if we ever revisit Loch Lomond."
"The 2 hour, Island Discovery Tour was amazing."
"Scenery was stunning especially the narrows and islands."
"Great for taking pictures and videos. Highly recommended along with the sunset cruise."
"Definitely one of the highlights of our Scotland trip."
"I suggest to visit the cruise early and took the first tour of the day, as it will not be too crowded."
"A great experience with great staff on board and at the ticket kiosk."
Cons:
"Sadly Sweeney's Cruises are more concerned about the bottom line than customer experience."
"We arrived for the 3.30 sailing to be told that it wasn't on due to it being a quiet day."
"The cruise route is much from the centre of the water which makes the site seeing a bit of microscopic level."
"The Loch itself is obviously stunning, but the cruise itself was nothing to write home about. A 2 hour cruise with a really poorly stocked bar/cafe and staff really didn't seem to care."
"Views were lovely but we couldn’t hear the pre-recorded commentary about the sights and history."
"Lovely scenery, BUT if you want to actually enjoy the cruise, show up early to grab a seat at the front of the ship, otherwise you will be joining the drunken fools who mutinously take over the boat making it their private booze-cruise for the 2 hours."
"Spoiled by people on the upper deck, stood up in front of you taking selfies and photo's of each other."