Charwood Reviews Summary

Staff Service

Pros:

• "Great local bar and restaurant that's worth making an effort to visit. Staff are helpful and service is prompt."
• "Fantastic friendly and helpful staff."
• "Every staff member was very pleasant, polite and helpful."
• "Staff were friendly and helpful with the kids."
• "Staff were very helpful, food was fine and the whole thing went very smoothly."
• "The staff all very friendly, ample parking. We have recommended to our friends."
• "What really stood out though was friendliness and good service from the staff, especially Sarah (-Sarah West according to the receipt) who served us on the night."

Cons:

• "The staff are mainly good except the French guy, He can be rude and quite arrogant at times."
• "Had to call over the staff for service twice."
• "I was harassed to order my wine."
• "Was ignored when we entered the restaurant we’re left to stand about even though the waitress seen us."
• "Sorry to say very poor staff missed serving except for coke at table next to me."
• "Went to the bar in a Thursday evening. Total bedlam, kids everywhere, uninterested bar staff serving regulars before people who had been waiting longer."
• "Very poor service at the bar. Young guy was rude and anything seemed to be an effort!"

Food Quality

Pros:

• "Good food, pleasant service and nice atmosphere."
• "Food is well worth the price."
• "The food was good but the presentation of it could have been better."
• "Fish and chips was the best I've ever had, hands down."
• "The wood-fired pizzas are delicious and served with a generous topping of parmesan."
• "Buffet was quite good, decent selection and very tasty food."
• "Both buttered haddock and smoked Scottish salmon were some of the best we have had."

Cons:

• "We had the worst pizza l can remember. It was tasteless, the ingredients were cheap, the cheese was bland."
• "The main was okay. Chips were too salty."
• "The prawn cocktail was plentiful but bland and the pate pretty basic."
• "The food wasn't great, small portions, weren't served hot and the food came out so quickly it felt like McDonald's."
• "I had mushroom lasagna and it was tasteless."
• "The pizza was gross with giant chewy mushrooms and a tomato sauce that tasted like puree."
• "Food was disappointing little to no flavour not that I was expecting much from pub grub."

Ambience & Decor

Pros:

• "Restaurant is light and airy, and nicely laid out."
• "An amazing and wonderful restaurant."
• "It's nicely decorated in a contemporary style."
• "The atmosphere and decor of the restaurant is really lovely. Very fresh and modern."
• "Though it doesn't look like much from the outside, Charwood is a lot nicer inside with trendy modern decor."
• "The outdoor area is quite tranquil with attractive water features and well maintained plants & flowers right around the building."
• "Pleasant surroundings and atmosphere."

Cons:

• "The acoustics are awful."
• "Was only in function room at back but pillars were too large in room so you couldn't see speeches or dance floor much room didn't allow flow or being able to move freely around room."
• "The table had a large crack at that side."
• "We did however notice that the chandelier type decorations were dusty and at least 2 were broken as well as there being marks on the walls and scores in the flooring and chairs."
• "Food is good, however the decor inside is looking a little bit dated now."
• "Only issue, room was soooooo hot! Better than cold but was a bit much."
• "Toilets could do with a decent clean along with the food tables, food spilled on the floor under our table which was obviously overlooked."

Value & Pricing

Pros:

• "Excellent service, great value in a clean and modern establishment and couldn't recommend more."
• "The food was excellent and priced about right."
• "The buffet options are reasonably priced."
• "Good choice of both drinks and food, at a very reasonable price."
• "2 courses, 2 sides and 4 pints for £44. Recommend. :)"

Cons:

• "I felt it a wee bit expensive for what it was. Like £30 for a margarita pizza, chips and ice cream this didn't included drinks."
• "We like Malbec and frequently buy it and know we can get a very drinkable bottle for 6-7 pounds but were charged £26.50 for this."
• "Centre of town prices for out of town establishment food portions very small for price drinks prices extortionate no wonder bar area was very quiet at 8pm on a Thursday night."
• "Every bite of the steak had bone or brittle throughout it which resulted in a cracked tooth."
• "Just a tad excessive on their wine prices £7.50 for a large glass of house wine, which was not very nice."
• "Crazy prices which clearly put the locals off."