Horse & Groom Reviews Summary

Food Quality

Pros:

• "Food was perfectly cook with a very attractive price on the lunch menu."
• "Food is excellent quality & good value & the waitress Milena was so helpful & friendly."
• "Service was great, and food quality was even better !!"
• "The food we had here was from the festive menu, and was a good mix to suit most tastes."
• "The only good thing is that the food was all lovely, not a single complaint from a party of 9 people."
• "The food was good with generous portions."
• "Food is very tasty I had the halloumi & triple cooked chips."

Cons:

• "Had awful steak sent back and the second was awful."
• "They could not even cook eggs they were completely overcooked and the meals should not of left the kitchen."
• "We returned for a Sunday roast, but unfortunately, the food wasn't up to standard. The roast potatoes, parsnips, and carrots were very under cooked, pale roast potatoes and hard uncooked veg."
• "The cheese, what there was of it, had all but disappeared, and the miniscule amount of onions were just totally soggy and tasteless."
• "The pie was fat and air and not much else, very poorly cooked vegetables."
• "The food was rubbish, to say the least."
• "The so-called goose fat roast potatoes were really dry, the Yorkshire Pudding was obviously pre-cooked and warmed up."

Service

Pros:

• "Service was spot on!"
• "We were served by Sharon who was fantastic with her lovely smile and easy manner."
• "We had a good meal here and was content with our server Josh who was attentive throughout the evening without bothering us too much."
• "The service was very good."
• "Highly recommend for the food and hope Megan can be your waitress every time you visit."
• "Our waitress was very attentive."
• "The service was outstanding. The food came out with no errors, piping hot and at the same time!"

Cons:

• "Very slow, table booked for 730 sun pm, didn't get seated until 8.15."
• "Throughout our visit the waitress was saying oh are they still coming in with a very irritated tone."
• "From what we could see only 2 staff on front of house and the lady who was one of them was run raggid."
• "Looks like no management watching on or caring."
• "One meal was forgotten and after asking staff twice, eventually the meal came."
• "Service was good if slow."
• "Some staff here should be fired for their service."

Ambience

Pros:

• "The place is decorated beautifully inside and out, with a lovely garden area for the warmer months looking out over the fields."
• "It's a large(ish) country pub overlooking fields that is only a 10-minute drive from Chelmsford City centre."
• "A traditional looking pub with open beams and fire places. Nicely decorated throughout and professional but friendly staff who is not shy for a quick chat."
• "A fantastic local pub, with a nice village type setting but just 3-4 miles from town centre."
• "This pub is amazing, lovely decor loving the fairy lights it's got a really welcoming feel when u enter."
• "Nice relaxing atmosphere, plenty of seating in the quiet garden."
• "Lovely pub and Dec's are superb. Nice beer garden."

Cons:

• "Ashtrays left on tables. Not great 😕 so not be rushing back unless smoking policy changes."
• "Lovely setting but the seat we had booked felt like it was in the corridor, and near waiters station."
• "Seating area was not what we expected asked to sit at a table for six people & there was only a table for four."
• "The pub was cold had an electric fire by table to try to keep us warm."
• "The wine glasses on our table were dirty and when no wine was ordered they weren't removed from the table like you would expect."
• "Cutlery was dirty as were most of the tables and the roof had a leak that wasn't resolved."
• "Some of the other diners smoking at tables which is very off-putting if you're a non-smoker."