Address: 6 Waterson Vale, Chelmsford, CM2 9PB, United Kingdom
Phone: +441245348310
Rating: 3.8
based on 124 reviews.
Food Quality
Pros:
"Good honest food! Had a 16oz Rib eye steak cooked rare it was perfectly cooked and the bourbon chilly sauce dip was to die for!"
"Food is really well priced, loads of selection and some truly epic challenges for any food Bois out there, good fun for a few hours."
"The four of us had a great meal on Wednesday 30th July, super service from Becky, a nice, friendly and happy manner, will revisit again when we come down again to visit my mum and sister."
"Lovely friendly atmosphere. Food never disappoints."
"The meals served piping hot, chicken wings and mixed platers excellent."
"Delicious food, all professionally presented, Christmas dinner party of 10 people, everyone's food was correct, came out hot, all at the same time."
"The food was perfect and amazingly delicious."
Cons:
"The food wasn’t up for scratch steak under cooked peppercorn sauce very sour everything else is tasteless."
"Sometimes food good sometimes bad. Unfortunately this time burgers were cremated certain foods were missing from dishes etc."
"The whole meal was cold, cheese wouldn’t even melt in the burger, chips seemed to have been cooked a few times, burgers were dry and overcooked."
"AVOID!!!!! We went there for Christmas dinner and it was absolutely awful my kid had garlic bread for starters which was burnt."
"The burgers were dry and you couldn't eat them and the bacon was all fat."
"The burgers were so dry it was almost inedible."
"Very bad experience, ordered food took over an hour to get to us when it did finally arrived it wasnt hot was warmish goin cold."
Service
Pros:
"Great service, the waitress was very polite with a smile, the chef too - food amazing!"
"Staff were incredibly friendly and couldn't help enough with an odd voucher issue we had."
"The staff were so friendly and efficient as well."
"Went here for lunch today with my dad in his wheelchair and my wife, had a wonderful meal, I think they were a bit short staffed but those who were working coped extremely well, very friendly and helpful."
"Friendly guy at the bar forgot his name got beard glasses but such a happy chappy always greets you with big smile and asks everything ok with ya meal etc."
"The staff were beyond brilliant. They interacted with my son (aged 5)."
"Had a fantastic meal with my family in moulsham Inn tonight. Fantastic food at a bargain price.Great table service by Sam made it even more of a special night."
Cons:
"Appalling service, waited 50 minutes for two burgers- apparently one of the chefs hadn't turned up for his shift."
"Once we had complained we then had to wait for a further half hour just to receive our money back."
"me and my girlfriend came here at 8pm on a wedneaday and first of all it was like we was not there, staffs attitude was obnoxious and like they couldn't be bothered."
"We stood at the bar being ignored by the man behind it for a good few minutes."
"The manager didn’t either bother to show their face for an apology and left the poor girl who had only been working there since Monday to deal with this issue."
"No staff bothered to come to the table to ask how our meals were."
"Miserable staff, didn’t even bother to wait to be served, as after 10 minutes wasn’t even acknowledged that I was there."
Cleanliness
Pros:
"Separate play area for kids upstairs."
"Nice clean pub with friendly staff."
"The bar and restaurant is decorated as you might expect for a large pub and its clean enough too."
"Oh and toilets which of course very important, we're also clean."
"The play area is clean and fun."
"Good food Loads of choices very reasonably priced and what impressed me was, things like condiments and sauce bottles were spotless."
"Generally good facilities including a disabled toilet just ask for the key."
Cons:
"When we first entered the pub we noticed how dirty the floor was."
"Lady's toilets were filthy dirty and only one staff on to serve a big pub not one member of management about avoid at all costs will not be returning again."
"The toilets were a delight. First two in ladies had no toilet seat and one covered in poo."
"Place is generally quite dirty - sticky tables, menus had grease on them, layers of dust on back of chairs."
"The seats were fabric covered and were filthy with sticky ground in dirt."
"table dirty when sat down, cutlet filthy, didn't get asked how meal was terrible service!"
"The carpet had food left on it which was not cleaned up."
Management
Pros:
"What an amazing landlord. Pete’s story was so touching and had me tearful."
"Manager was great setting it up, and we even had a reserved area in the open plan bar."
"Thank you for bringing back the bearded wonder... such a fantastic job of running the pub, they definitely need someone as good as him to keep it up to the standard when he is there...."