The Fox And Raven Reviews Summary

Service

Pros:

• "Warmly welcomed by the manager (Tom I think?), lovely cocktails at the bar before being seated at our table."
• "Staff very friendly, great with the kids and helpful with any requests."
• "The staff are very welcoming and friendly."
• "Staff were very friendly and welcoming."
• "Wonderful service as always."
• "Staff very attentive as soon as we walked in. Drinks request almost immediately and promptly delivered."
• "All the staff were very friendly and attentive and nothing was too much trouble."

Cons:

• "Waiting staff were unfriendly and unapproachable."
• "The service was bad from the minute we walked in. It wasn't friendly. The staff were rude."
• "Overall waited quite a long time to be served our main course."
• "The wait for the food was over 40 minutes without anyone explaining this on arrival."
• "Service was really really slow."
• "Very slow and disorganised service, order was wrong at first which meant our party ate at different times."
• "Service was slow and confused, for example; our table needed clearing but clearing the tables where people had already left took priority."

Food Quality

Pros:

• "Food excellent, though could have been a little hotter."
• "We all decided to have the pie - ham hock & leeks in rosemary pastry, with mash, beans/carrots & we most definitely were not disappointed, it was absolutely delicious!!"
• "Food was excellent, vegan burger was delicious and banoffee pie was best I’ve ever eaten."
• "The brownie is sublime. The chips which very tastefully make company to the burger are spot on too!"
• "Really nice food pub. Had the Sunday roast belly pork and it was incredible, both crispy and melting."
• "The food was delicious with good size portions and was lovely and hot."
• "Food was excellent, we had the ribeye steak for main cooked medium and it was served medium, we couldn't believe it as everywhere overcooks this so compliments to the chef!!!"

Cons:

• "The pie itself was ok, the veg we were certain was left over from yesterday's Sunday lunch."
• "The food was bland (sea bass and steaks)."
• "Terrible food, really bland."
• "Steak was way overcooked, fish was greasy, triple cooked chips were soggy."
• "Food was poor, especially for the prices charged as well."
• "Food disappointing."
• "The food quality was not the best."

Ambience and Decor

Pros:

• "Good pub garden at the back, with lively views across the fields."
• "The decor is lovely and relaxing."
• "One of the warmest welcomes we have received."
• "Love the building/decor/vibe."
• "The refurb is lovely, so bright and welcoming!"
• "Looks fab after the big re-fit! Very cosy 🥰"
• "The pub has very recently been refurbished and the decor has been very tastefully done with a good atmosphere."

Cons:

• "The only downside was the room was very cold."
• "Outside looks tired and downtrodden to how it used to look, outside furniture looks dirty and uncared for."
• "Property looked very tired on the outside, with car park having huge puddle where surfacing hadn't been maintained."
• "Such a beautiful looking pub but so disappointing."
• "The old style room (back right) where we were seated was exceptionally warm with no open windows."
• "Only downside was that it was a tad drafty due to the patio door being left open for customers using the patio area."
• "Not one open fire was lit, luckily I was wearing a thick jumper but my wife was forced to leave her coat on as many of the other customers did!"

Management and Staff Attitude

Pros:

• "All I can hope is vintage inn deal with this properly and organise some training in management and people skills so I am not put off of the chain altogether."
• "Our first visit to our ‘local’ since it reopened! We got a nice tour round the restaurant before being shown to our table and what a lovely transformation!"
• "Very confident in her role and knowledgeable of her menu."
• "The staff who served us at the table were brilliant and faultless."
• "Yet another very nice lunch served by Alex, he’s always attentive, happy, personable and professional."
• "We had our wedding breakfast at the fox and raven and the day was amazing."
• "The server - she was very helpful, friendly & pleasant as were the ladies serving behind the bar."

Cons:

• "The manager Steve has a rotten attitude, I thought that the new management was meant to improve the place not ruin it further."
• "The manager sarcastically noted that 'the tables have to be cleared'."
• "A nice looking pub that nevertheless suffers from an extremely rude manager."
• "Service on ordering and understanding of allergies was good."
• "He decided it was acceptable to tell me it doesnt matter if I complain as it will just come back to him."
• "The manager simply said there was nothing she could do. No apology and no offer to rectify the situation."
• "Absolutely disgusted! Had a lovely meal with my family today however it was totally ruined by how the management spoke to me at the end."