Crêpeaffaire, Brighton Reviews Summary

Customer Service

Pros:

• "We were warmly welcomed by Dan when we first walked in and he gave clear guidance on how to order."
• "Dan is very friendly and has great customer service skills, definitely stop by if you can!"
• "Absolutely amazing service from Dan, went the extra mile for sure!"
• "Service was super quick for drinks & food! Perfect service and perfect food ☺️."
• "The staff were so lovely here, despite being under pressure with lots of customers."
• "The energy and kindness of the staff was a wonderful addition to an already great experience."
• "The service is very good as the staff are very friendly and kind and the atmosphere feels very homely inside."
• "I was served today by Fantastic Dan who had the most enthusiastic personality for first thing on a wet and windy morning."

Cons:

• "One of the waiters made a loud announcement outside to all the customers that they should please leave a good google review. I found that a big cringey."
• "Staff were so rude and unwelcoming. 3 different members kept telling us they were closing soon."
• "Terrible customer service and experience. A group of us went in there to order and we were told to order via the app which wasn't working."
• "Shocking service. Staff were so rude and unwelcoming."
• "Very good crepes, we had a mixture, sweet and savory, both were delicious, good coffee, staff were absolutely fantastic, all 3 staff I encountered were polite and helpful, (tom, celia and max)."
• "Not waitress service which is disappointing. Menus on a hook by the door which is inconvenient. Staff not overly helpful ie. to explain anything."
• "Not sure what time they close because on Google says 7.30pm but at 6.38pm they said that they could only do take away as they were about to close in 10 minutes and they also had already shut for the vegan crepês."
• "Had the most unexpected but best time getting crepes. The crepes were stunning for one and the people were amazing, I’ve never seen so many happy and friendly people working."

Food Quality

Pros:

• "Food came out quickly, freshly made and well seasoned."
• "Also ordered the eggs royale crepe which was amazing, 10/10!"
• "Had the eggs royale and it was banging."
• "The savory crepe I had was absolutely delish and worth its price."
• "Absolutely amazing crêpes, the Ultimate Ham and Cheese was perfect."
• "Everything in this place is special, the location of the place is amazing, the food is delicious."
• "The crepes are so delicious, tons of choices but I always go for the classic lemon and sugar which is perfection."
• "Vegan crepe fantastic. Highly recommed."

Cons:

• "The crepes are not that good. The hunter's chicken one just had too much sauce (and the sauce was very sweet)."
• "Food was very expensive for what it is. Didn’t really taste like anything just like eating rubber."
• "Unfortunately, this was hands down one of the worst milkshakes I’ve had."
• "The milkshake was very nice, staff are friendly, service was a bit slow, pancakes didn’t have a lot of flavour."
• "Worst vegan option meal I’ve ever had. My vegan crepe basicically contained a tiny amount of tomatoes, onion, tiny portion of mushrooms and literally couple of leaves of spinach."
• "Still sitting here waiting for one simple crepe for 45minutes."
• "The crepe is fresh and tasty. But the location mark on the map was wrong."
• "Great stop for a local treat, it's a little pricy but it's not something you will eat all the time so completely worth checking out."

Atmosphere and Ambiance

Pros:

• "Great vibes all round."
• "The atmosphere was perfect! Loved the music playing too, had a little sing along."
• "So glad we came across this place accidentally, so glad we did! The vibe is wicked, energy high from the staff and they are so friendly and funny!"
• "Amazing experience, great atmosphere, clean, lovely music, gorgeous design very chilled."
• "The atmosphere is nice because it's on a nice terrace outside, perfect for sunny days."
• "What a gem of a place this is. The food, the people and the vibe of the place. You walk in and immediately Dan and Yue welcomes you with such a positive energy."
• "The food here is simply amazing, the first day we came to eat the staff was so friendly and welcoming."
• "The people working there are incredibly kind and their service is really good, the atmosphere is amazing thanks to them."

Cons:

• "Only complaint is that the ice cream was quite melted when served."
• "Only go if not busy I guess."
• "Not sure what time they close because on Google says 7.30pm but at 6.38pm they said that they could only do take away as they were about to close."
• "Terrible customer service and experience. A group of us went in there to order and we were told to order via the app which wasn't working."
• "Not waitress service which is disappointing. Menus on a hook by the door which is inconvenient."
• "Staff not overly helpful ie. to explain anything."
• "Visited today (Sunday 13th August) was greeted by a not very helpful manager who advised me that the wait for crepes would be 25 mins as they don't have enough ingredients or staff and it's busy!"
• "Very nice crepe from very nice people :) The restaurant is clean and welcoming, the stuff just super- friendly."