Motorcare MOT, Tyres & Service Reviews Summary

Customer Service

Pros:

• "Professional, efficient and friendly service."
• "Awesome service, really quick and friendly guys too."
• "Friendly and very helpful service provided by Jonathan."
• "The guys here are all lovely - took the time to explain clearly what repairs were needed."
• "John was very helpful and made sure we were looked after straight away due to the circumstances, I'll pop in and introduce myself when passing."
• "Jonathan works very hard to maintain his company’s excellent reputation, builds trust with a fair and friendly approach and always looks after the customer first."
• "They were really lovely and made me feel at ease that everything was fixed."

Cons:

• "I was initially going to be sent away by the garage as they were too busy to check out this new fault that was clearly a result from them working on the car."
• "Quite frankly the MOST unprofessional service I have EVER had the misfortune of using."
• "Very disappointed!"
• "Absolutely awful experience with them twice now."
• "When visited they weren't ready to listen to the problem and I had to almost drag him out of the office to look at the car so that I can explain."
• "Worst garage ever. This garage is awful and should be ashamed the way they do business stay well away from them."
• "I went to this garage after reading reviews and great experiences of previous customers. Unfortunately, my experience was not good (may be my bad luck) dealing with guy called Gary at the reception."

Quality of Work

Pros:

• "The service I have received has always been excellent."
• "A great combination of good customer service and good workmanship."
• "They only needed to repair the tyre. This was a fraction of the cost of replacing the tyre."
• "They have always been helpful and pragmatic whilst being very reasonable with charges."
• "They always do the work quickly to a very high standard."
• "Very professional work carried out."
• "Full Service done on my vehicle, having had bad luck with Auticentres and vehicles in the past this location is faultless!!!"

Cons:

• "These guys are polite and well meaning, but simply don’t have the right diagnostic equipment to fault find and fix problems."
• "They tried to charge me for a part that had not even been fitted to my car."
• "After 50 miles of driving started hearing loud knocking sounds from front of car."
• "I did make a small request (outside of the full service) which did not get followed through, though."

Value for Money

Pros:

• "I left my car in the afternoon, explaining that I had a long drive the next day and wanted to get started early if possible, and by morning my car was ready to be driven away with new locking wheel nuts and two new tyres all at a competitive price!"
• "Very fair, competitive charges."
• "They diagnosed the problem, and also changed the oil and all for a great price."
• "Saved me £300 and sorted a sticking door lock while they were at it."
• "Motorcare was over 25% cheaper than the next closest quote."
• "Only £119 for an interim service and MOT combined."
• "Very pleased with the reasonable charges and reliable service of this garage."

Cons:

• "Had a full service a couple of weeks ago and had to have my headlight changed which thanks to the stupid design of my car (Fiat Stilo) involved the front left handside of my car being taken off so cost a small (but reasonable for the amount of work involved) fortune."
• "My car was recovered by RAC last Thursday and taken straight to this garage... So not only have they had my car for 4 days, not looked at it and lied about it… we have this morning had to get RAC to recover it from the garage and take it elsewhere."