The Cotton House Chinese & Thai Restaurant Reviews Summary

Service

Pros:

• "Excellent service, friendly, polite and courteous."
• "The service was great and friendly."
• "Service was great - v friendly staff."
• "Absolutely fantastic service."
• "Good service and very polite."
• "Everything from the booking to ordering our drinks and food to the courteous, accurate waiters and the timely delivery of the food was superb."
• "Great service and food but always very busy best too book a table in advance."

Cons:

• "I sat and waited for my takeaway and wondered why people who came in after me were picking up their orders."
• "When the waiter was collecting the plates he asked me 'Was everything ok with your meal'? I replied 'No I didn't enjoy it, I thought the chicken satay would of came on the skewers'? I was then told 'That one comes as a starter', then continued to collect plates, no customer service provided e.g 'Would you like a drink on the house, or a dessert? Nothing, extremely disappointed."
• "Every time I call this restaurant they are 'Fully Booked' really need to cater to demand and have an online booking system, fed up calling to be disappointed."
• "No point phoning as you have to call the same number as anyone ordering and wait for over half an hour."
• "The manager seemed very uninterested when I pointed this out and did nothing about it."
• "Food was good however the service left a lot to be desired, when I arrived to collect my order that I had made 2 hours prior they had clearly forgotten about it."
• "Service was very slow, had to keep asking for the next course to be served."

Food Quality

Pros:

• "Portions are decent size and the food is piping hot."
• "The smaller theatre dinner menu is excellent value."
• "The food was very good value."
• "They do a good lunchtime set menu which represents excellent value."
• "Fantastic restaurant and 2 courses for £11 is well worth it."
• "The food was amazing, very tasty, and big portions."
• "The chicken Red Thai curry which was hands down the best I've ever had - really fresh and cooked perfectly."

Cons:

• "Chef definitely NO IDEA what the menu is and sell it through."
• "The curry was stinking the soup looked like sick in a bowl and the chucked was like rubber."
• "The prawns in my prawn cocktail were warm as if they’d just been defrosted - very off putting."
• "Ordered salt and pepper chicken and took a bite out to find out the chicken was actually prawns."
• "Ordered Chicken and Lettuce as a starter. Normally this is my favourite starter but it was really disappointing. There was hardly any chicken and there was too many green vegetables and you could taste them."
• "The ribs were dry, 2 x special chow mien tasted burnt."
• "Chicken in black bean sauce was too salty so sent it back."

Ambiance

Pros:

• "Decor of restaurant was very modern and place was immaculate."
• "Restaurant is tastefully decorated and very welcoming."
• "The restaurant interior is decorated very well and has a great vibe for any dining experience - from date night to family get together."
• "The atmosphere was calm and relaxing."
• "Effective Covid prevention measures in place but not overly intrusive."
• "The decor of the venue is high class."
• "The atmosphere is gorgeous with such a busy but nice vibe!"

Cons:

• "Very noisy unfortunately."
• "It's a very open layout and can be difficult at times to hear during conversation due to the setup."
• "The restaurant was chaos. We had a group of ten women next to us and they were so loud and loutish that we couldn't hear each other talk."
• "The restaurant was a bit cold and I had a jumper on."
• "This place gets absolutely mobbed with take away orders."
• "Was my first visit to the Cotton house food was fab however we were placed in a corner table an no one came near us."
• "Little chance of a table unless you reserve in advance which can be frustrating."

Value

Pros:

• "The food was very good value."
• "They do a good lunchtime set menu which represents excellent value."
• "Fantastic restaurant and 2 courses for £11 is well worth it."
• "Prices are very fair."
• "Very Reasonably priced too 10/10."
• "The food was beyond delicious and prices are very fair."
• "Very reasonably priced and never fails to deliver on quality."

Cons:

• "It's pricey for this cuisine style and I'm not sure I'd pay it again."
• "Overpriced. Yeh the foods good, but ordering two meals, which doesn't include a great deal, well over 40 pounds."
• "The only thing negative is the price they charge for where it is not in the most prestige of areas ... my bill came to same price as it would of been in West end of Glasgow or down in London."
• "Every time they have a refurb I'm pretty sure they put the prices up."
• "Not best place to be honest, over priced."
• "For a chef to allow obviously overdone prawn crackers to leave the kitchen is shameful."
• "2nd time this month I've had beef dishes ...beef is like rubber ..rice tastes like it has been reheated not once but twice."