Avis Car Hire - Edinburgh City Centre Reviews Summary

Customer Service

Pros:

• "Pick up and drop off were very easy. The employees were helpful and friendly."
• "Gabor is an absolutely outstanding customer service representative, was quick with our booking and very informative about the rental process."
• "Good service from staff - good quality car in excellent condition - was cheapest by a mile."
• "The drop-off at the airport was great too- took less than 10min and they were all so friendly."
• "Thanks especially to Valeria, the girl who served us, who was kind, helpful and clear on all the answers and information we needed."
• "We were treated well by the apologetic agent who gave us a free upgrade."
• "Matthew was very helpful and gave me a heads up I could actually keep the car till the next morning."

Cons:

• "No prior contract from Avis that we weren't going to get the 5008."
• "Big mix-up with the car - rather than apologise, they gave us some claptrap that they upgraded us."
• "We felt cheated by Avis!!"
• "For a start, they're not at Waverley even though they say they are."
• "They were going to charge me £321 to replace 3 tyres!"
• "They charged me 484,35 pounds plus taxes for a small dent, it was supposed to get covered for the insurance."
• "The woman who is the manager was particularly rude and generally unpleasant."

Car Condition

Pros:

• "Although we did not get the car we had booked online, the car which was given to us was in good condition."
• "The car we got was nice, recent and in good condition."
• "Had the Nissan Juke, manual gearbox - was very good."
• "The rental cars were new, clean, and fit all the criteria for travel- it never broke down and was very trustworthy even when travelling over long distances."
• "Everything was lovely in the car, and it rode beautifully on those narrow, Scottish country roads."
• "The car was clean and well maintained and we appreciated having unlimited kms."
• "I was able to look at the car, the size of the boot etc, before taking it out."

Cons:

• "I ordered a Peugeot 5008 because of the huge boot space I got handed a small booted ford suv which I refused."
• "The car that we pick is not clean inside, there is no windshield wiper fluid at the front."
• "Complete rip-off! Made booking and everything was fine. Got to Riga Airport to collect the car and there was a £850 fee added on top plus a petrol fee."
• "The male member of staff blamed the car crash on us in front of us without the necessary information to make such a claim."
• "A scratch was found when we returned the car and the rude staff charged us 355 pounds for the small scratch."
• "Got a flat and had to purchase a new tire (was told by the service station attendant that the tire had a large nail in it that was previously “fixed” with Fix-A-Flat/sealant without removing the nail)."
• "Gave me a dangerous car with 2 faulty tires."

Booking and Charges

Pros:

• "Booked a car for one day. Got a very cheap offer online. Therefore, when picking up the car, we then added the full insurance. It was then very uncomplicated."
• "The online booking portion went okay."
• "We got an extra insurance as we were told this would offer us full protection."
• "Booked the car online with full insurance and the experience was hassle free."
• "The reservation was great- reminders came through every few weeks and the day before we picked up."
• "Quick service and good price."
• "Overall it was a good experience with Avis and would definitely want to use their services again."

Cons:

• "Indians are discriminated."
• "However I was denied the booking just because I didn’t have a leaflet of international driving permit."
• "It is not true, they are located 15 MN walk away from the Edinburgh train station."
• "Pretty disappointed in Avis and will be completing a complaint."
• "The customer service was abhorrent."
• "Avoid at all costs. Wait time of over one hour on arrival to collect car."
• "My advice is to stay far from these people if you can. They are just not worth the hassle."