Avis Car Hire - Edinburgh Airport Reviews Summary

Customer Service

Pros:

• "We had a very good experience at Edinburgh Airport Avis recently - after a number of flight changes and delayed baggage it was great to receive very helpful and accommodating service when we had to make changes to our rental car dates."
• "The experience was very pleasant. Staff was helpful and professional."
• "The staff was super nice, clear and transparent."
• "All the staff were so friendly and helpful, I wouldn't use any other rental company."
• "Staff were very friendly and helpful."
• "Very friendly staff and hassle-free pick up."
• "Warm welcome and friendly staff at avis Edinburgh Airport."

Cons:

• "In the future, I will avoid booking a car at Avis Edinburgh."
• "Staff were decent but shorthanded."
• "Staff was very courteous and polite, but didn’t know anything about the vehicle."
• "Don't trust anything they tell you. The staff lies to pad the charges."
• "The staff were not helpful or understanding of THEIR technical issue."
• "The lady is highly unprofessional and doesn't know how to handle Clients."
• "The staff are incompetent and not interested in customer service."

Car Condition

Pros:

• "Rented a Ford Fiesta. It had a couple of dents in the hood when we rented, but no other obvious damage."
• "The car was perfect (the car that was allocated had an engine management light on so we got a free upgrade) and got us from Bletchley to Edinburgh despite the best efforts of the 'Beast From The East'."
• "The car was in perfect condition and clean."
• "The car was clean, a pleasure to drive and pretty new."
• "The car was in great condition, clean and new."
• "Everything was perfect. Very friendly staff and a clean car in a very good condition."
• "The car was in excellent condition and drove well."

Cons:

• "The clutch was seized so that it caught at the very end."
• "They then gave us a car with completely worn out tyre (it was raining so we didn’t check)."
• "Windscreen fluid was obviously replaced with straight water. Reservoir froze."
• "Was given a vehicle that displayed brake failure warnings, tire pressure and check engine."
• "The problem was that ABS/ESP, auto-stop system and anti-crash sensors did not work in the car."
• "The rental I was given had been in a wreck."
• "The car itself left much to be desired."

Pricing and Charges

Pros:

• "I was charged exactly as I was meant to (I returned the car with full gas tank)."
• "Great price and great car all things considered."
• "Jamie completed the formalities under a couple of minutes during the return; the rental agreement and billing was all executed very efficiently."
• "And it was even £10 cheaper than my Hertz booking for a similar car."
• "They even offered a discount because of the unfortunate circumstance we found ourselves in."
• "Good prices. Car the same as booked."
• "I was upgraded for free to the next size car."

Cons:

• "First the rates: paying nearly £100 a day for the smallest BASIC vehicle is steep."
• "The various “pre authorizations” for £300+ we’re not refunded."
• "They were quick to brush over what fees were and when I asked about the charges on my card before taking the car they said it was 'just the hold for gas and incident' but didn't further explain that it included a £31 per day insurance coverage."
• "I was hit with info about 0 deductible and associated extra fee, whilst collecting car and jetlagged."
• "Return agent said we had scratched a wheel and charged us 270 pounds."
• "They charged me more than $260.00!!"
• "Quote for original car hire was less than $400, final cost with hidden charges over $900."