Enterprise Car Hire - Edinburgh Airport Reviews Summary

Customer Service

Pros:

• "I received an email thanking me for using their service but I had a problem opening my receipt and my deposit was not refunded so I was a bit concerned. I gave them a call and once again they were very polite and helpful."
• "The service from the team at Edinburgh Airport was exceptional."
• "Had a great experience at this location! Pick up was smooth and all staff were helpful."
• "Great experience! Vehicle was clean and had no smells, staff was very efficient, friendly, knowledgeable and helpful."
• "Everything was sorted out after a few minutes, great customer service."
• "Staff were polite and helfpul. Car was rented and returned with no issues, staff accommodating of returning the car one day early."
• "The customer service is excellent - polite helpful agents who take time to show you details of a car if you ask."

Cons:

• "It was a huge fiasco and this clerk was very unpleasant."
• "Never ever! Be careful, long time entreprise loyal customer of Entreprise, at Edinburgh airport, the way that the contract was explained was abusive in tone and language."
• "I was double charged. I emailed them as directed by my confirmation email but have yet to receive a response and it has been a week."
• "So they charged us an exorbitant amount for 4 litres - which could never ever fit in the tank at that point."
• "Scam alert do not rent from enterprise at Edinburgh airport."
• "READ REVIEWS BEFOREHAND I was scammed by this company."
• "Terrible customer service experience if anything goes wrong with your rental car."

Vehicle Condition

Pros:

• "Vehicle was clean and had no smells."
• "Great service. Had booked a large compact and received a Renault Capture diesel on collection, was surprised that it was the top trim level gt version with complimentary GPS and Android auto, cruise control etc."
• "I rented this amazing car during my stay in Scotland."
• "Car was clean and full of fuel when collecting."
• "We got a very new and good car."
• "Nice new car as promised."
• "All cars are 1-2 years old - I enjoyed driving the manual Ford Focus all over the Highlands with confidence and trust in its performance."

Cons:

• "Business and their vehicles that are not maintained ... I rented a vehicle at Enterprise for 8 days for 810 €."
• "Returning the car, they found a mark on the wheel. Then they charge you the amount the insurance would have cost you per day without any way of proving the mark was present before your usage."
• "We are bummed that our car's backup camera doesn't work though."
• "The car itself was three years old and had balding front tires."
• "The working car had a number of minor faults which I listed on return."
• "Returned the car with a damaged bumper, but nothing dramatic or that would require the complete replacement."
• "Rented a small hyundi i10 from Edinburgh airport, for 6 days, on the way back to the airport the car started filling up with thick black smoke."

Pricing and Charges

Pros:

• "At a far better rate than the other options, they also end up being significantly cheaper than the 'Cheap' rental options - who tack on a load of fees and an excessive deposit of £1500 in most cases."
• "Picked up from Glasgow Central and dropped at Edinburgh Airport the security deposit refund was quick as well."
• "The guy on the phone was very helpful and booked a car for me immediately without charging my card."
• "We appreciated the possibility to pay the deposit through debit card."
• "Handover is quick for pick up and drop off."
• "Easy acceptance of credit card insurance."
• "Return was no problem at all too, quick check and got our deposit back."

Cons:

• "Had a minor scrape entering the carpark to return the car. They charged me £1200 as I'd declined their £72 per day accidental damage insurance."
• "They told me they would replace the tire quickly and adjust my cc bill for which they charged 1,250 usd for this one tire."
• "I was then charged £100 excess on return for pre-existing damage."
• "Eventually, he wanted to charge me £1000 excess value for the bumper and £400 for a new tyre."
• "They charged us for a very slight nick in a tire."
• "They are scammers. We rented a car from them for a week and returned it on time without any issues. After our return home we got an email saying that they found a scratch somewhere on the car and that they would hold a $2k deposit."
• "They tell you that alloy rims are covered as part of your rental policy - but try to extort money from you FOR EXISTING DAMAGE after."

Booking and Rental Process

Pros:

• "Had to book a car at short notice smart little corsa."
• "I've used Enterprise on a number of occasions and have always been really happy with the team's professionalism."
• "This is the best car rental I’ve used so far and I wouldn’t give anything less than 5 stars."
• "Couldn’t have been a better experience! Best experience I’ve had anywhere! Staff were quick and thorough."
• "Hassle free process, booked our car in advance and got it within half an hour of arriving at the airport."
• "Great experience with Enterprise in Edinburgh at two locations."
• "Easy to check in and collect the car from Edinburgh Airport."

Cons:

• "Although we had booked a large van half a year in advance, we were first shown to a VW Golf after standing in line for 1 hour."
• "Just one person working counter while a dozen waited in line."
• "I waited at the reception desk for 25 minutes."
• "First they gave us a car that wouldn't start, which left us waiting for 45 minutes."
• "Then to pick up the car there was a further 45 minutes wait."
• "With a proper reservation and a fast check in inside the car rental center, we waited for one and half hour outside by their car desk in the cold and rain without any accommodations nor proper informations provided by the personal."
• "After traveling overnight, we waited over an hour for a car, despite several being available on the lot."