Drivalia Car Hire Edinburgh City Centre Reviews Summary

Customer Service and Support

Pros:

• "The phone was answered quickly and the staff were knowledgeable but not proactive."
• "Sanjit was very helpful both with regards to the information I had to submit prior to picking up the car and also - over the intercom - at the collection point."
• "Sanj was absolutely fab though and had a bit of craic with us while helping us pick up the car."
• "Usman was very happy to help us and even provided a free upgrade to the car that we booked."

Cons:

• "Absolutely the rudest staff I have ever dealt with either transferred back to main menus, numbers that didn’t exist, hung up on multiple times by staff."
• "They don’t have any support and they do there best to not help you throw the phone."
• "Incompetent staff that deem the rules set out by DVLA as open to interpretation and cancelled booking day before collection."
• "The staff is very friendly and helpful. The process to get the car is a bit slow but the quality/price is really good."

Booking and Pickup Process

Pros:

• "The booking process was quick and easy and my documents were verified within a couple of minutes- I did this in advance of collecting the car."
• "I had such a great experience with Easirent Edinburgh, it started off with a very competitive price, when I arrived at the airport I was collected in a bus within 5 minutes."

Cons:

• "The pickup point in Omni Edinburgh is not easy to find when you get to level -3 in the car park."
• "It took us 2 hours to get our rental! It is 'contactless' so there is no one at a desk, just a phone on the garage wall to speak with someone."
• "The location I chose to collect the car from (Edinburgh) does not have any staff in the office and you have to use an automated system for getting the car."
• "First could not find them easily at airport when booked didn't know I had to go outside and find them very hard."

Car Condition and Quality

Pros:

• "I recently rented a car from Drivalia and had an excellent experience thanks to Sage's (or Saje – apologies if I got your name wrong) outstanding service."
• "We had a horrible experience with Green Motion when in Edinburg and luckily decided on the spot not to go with them and select something from an online site."
• "Very good experience, everything went smoothly."

Cons:

• "The car was not clean inside. Previous users’ litter was still in the rear door pockets."
• "The car model was a Fiat (although I booked a Ford) and the car was quite badly made. No CarPlay/Android Auto."
• "The same cars that are damaged previously or deemed unsafe to be giving out to customers are still going out."
• "Car absolutely filthy on collection."

Documentation and Additional Requirements

Pros:

• "Would recommend - booked a car from the Omni centre for a weekend trip up North. The booking process was quick and easy."

Cons:

• "The info and documents they wanted was so intrusive and crazy! My driver's license with my address and Passport was not enough!"
• "Doing everything online and automatically paying my utilities It was hard to get the info."
• "The documentation they ask for could have EASILY been asked for ahead of time so it could have been done when you have good service and internet capabilities."
• "The initial cost mentioned was not the final one!! It cost us near the double!"