Raceworld Indoor Karting Reviews Summary

Staff and Service

Pros:

• "The guys there were friendly and professional."
• "The staff was ever so nice."
• "Outstanding friendly helpful service."
• "The staff were incredibly helpful with teaching you how to drive the track and what line to take and the best speeds for each corner which I found very useful."
• "Staff were amazing with my 2 daughters 12 and 13 one being autistic and didn't like crowded places so the guys made sure they put a quiet time together so she could really enjoy herself."
• "The friendly staff couldn’t do enough to make us all feel welcome."
• "The staff are all absolutely professional, helpful & caring people."

Cons:

• "The way in which the staff delt with this lead to fustration from the whole group."
• "Although there marshalling affected my overall result 5th instead of 3rd."
• "Poor Hospitality from the start. I think the staff just wanted to go home."
• "Totally shocking considering we’ve spent thousands with the company over the years an terrible customer service."
• "Staff were rude and largely unhelpful for most of the event."
• "Race world haven't mentioned their employees lack manners and hospitality."
• "Didn’t even get a thanks, or any parting gestures."

Track and Karts

Pros:

• "Awesome track and top condition go karts."
• "The karts are very quick - certainly got the adrenaline pumping!"
• "The track is different to any other I've been to with palm trees and painted track which looks brilliant."
• "Great course great karts very clean and tidy."
• "The track is really fun to race around with the exciting bridge (where you might take air a little bit 😁) to make it more interesting."
• "The Race Track and Go Karts were well maintained, ensuring all safety precautions were in place and observed."
• "Karts were very well maintained. The overall and helmets were all clean."

Cons:

• "Smallish track and not super fast karts."
• "Only disappointment is that there are no Karts for my boys to drive (ages 7 and 9)."
• "The track could do with a bit of tlc on big right hand after long straight."
• "Helmet visors were in fair to poor condition, and could be improved."
• "Got a different car for the race which handled totally differently to the one in practice."
• "A few in the group complained that the insides of the helmet was dirty and struggled with the dirt on the visor."
• "The track needs resurfacing as it is very broken and there are holes in some places."

Safety and Experience

Pros:

• "All COVID-19 precautions were expertly set up and in place, with clear signage and protocols to follow- without making us feel uncomfortable."
• "We just went as spectators .. good wheelchair access and viewing points .. staff brilliant."
• "They take safety seriously and make sure you're comfortable the whole time."
• "The staff especially were wonderful, friendly and a focus on safety which was refreshing to see."
• "Good attention towards health and safety."
• "If anyone has any concerns about hygiene at the moment I can honestly say the steps Raceworld have taken to keep everyone safe are above and beyond."
• "Yellow 'flag' lights well handled and staff not overzealous, but still completely safe."

Cons:

• "Sadly such a bad experience in the practice and qualifying sessions that I didn't take part in the race as I was too badly injured and my confidence was so low after being constantly rammed and knocked out of the way."
• "Both my husband and I have sore/bruised or possibly fractured ribs as he was also barged a few times."
• "Came with a group of 7 and did the 10 minutes practice which was good but then it came to the 20 lap race and we were grouped with another group, who were kids that crashed every 5 seconds causing our race that we'd been looking forward to, to keep stopping which let the whole experience down."
• "The safety video displayed all the information which these drivers seemed to ignore and the marshals let them with no warnings."
• "A group of young females before me were aloud to race with there hair freely flowing out of the back of the helmets, I see this as a massive health and safety issue."
• "If safety is your priority you should be going the extra mile in-between sessions to explain to certain drivers what they're doing wrong."
• "The marshals did nothing about the constant contact, they had been complaining about the previous group taking no notice of them but they said our group was fine."

Value and Accessibility

Pros:

• "I highly recommend giving it a try to anyone from beginners looking to learn some new racing skills or just have a good time."
• "Racing intense and we were on the edge of our seats the whole time."
• "Highly recommend a visit."
• "We'll be back next year."
• "I would recommend Raceword and look forward to returning soon."
• "I would recommend to anyone wishing to take a group or on their own a fun filled adrenaline and high octane fuelled time."
• "Had a really great time, would recommend."

Cons:

• "It's a bit pricey but fairly standard for karting prices."
• "My only criticism is the price. It's not affordable for many families."
• "Very disappointing."
• "2021 edit: price rise and cutting track time have made the cost double in just a few months."
• "None of us will be returning."
• "Same as all karting, enjoyable, fun experience with some major flaws."
• "Firstly, although we paid for a Grand Prix, in essence we only got an half drive around."