Chariots Specialist Cars Reviews Summary

Customer Service

Pros:

• "They are reliable - they said they were going to do something and they did it."
• "Everyone I dealt with at Chariot's was not only very friendly, they run a very professional outfit with quality motors."
• "Great service, great people, and a stunning garage with plenty of lovely motors new and classic."
• "Liam Bates absolutely amazing & very friendly!"
• "Laura from Chariots was communicative and kept me informed at every step."
• "The staff were extremely friendly and relaxed, no pressure sales!"
• "Customer service was great, Luke & Jess in particular who I dealt with regarding the sale and private plate respectively were excellent!"

Cons:

• "No one at Chariot's acknowledged ANY correspondence."
• "Really glad I didn't buy a car from them, as their lack of communication doesn't inspire confidence."
• "Very poor service. Never admit their fault."
• "Dishonest and overpriced. Damaged my vehicle upon delivery and disappeared from all points of contact."
• "They were really good when taking my money but really poor when there was a problem."
• "When a technical issue was raised under warranty, insisted I had to resolve it myself and send the bill."
• "I have never been spoken to or treated so badly by a car garage in my life please be careful dealing with these."

Showroom and Facilities

Pros:

• "Great show room. Staff all exceedingly and helpful."
• "Superb showroom, with loads to look at, classic cars and bikes, and decent coffee!"
• "An amazing showroom, a friendly welcome from the reception staff, immaculate cleanliness throughout."
• "Plenty of customer parking unlike all the other showrooms visited where I had to double park or wait ages for a space to be freed."
• "The car was sitting out, nicely cleaned and ready for a test drive."
• "Car was returned fully cleaned."
• "The entire team are friendly, polite and above all professionals and I can safely say that I trust them with work I need done."

Cons:

• "DONT EVER BUY A CAR FROM HERE!!!"
• "Some brilliant anecdotes from my conversation with the owner Franco where he was mostly abusive, dismissive and apparently its all my fault."
• "Absolute disgrace of a place travelled nearly 3 hours to get there to view an m3 after waiting a week to get a decision on finance because they mixed my name up with someone else’s."
• "Wheels looked good for 1 week and then all the lacquer flaked off and the wheels looked oxidised and disgusting."
• "I was promised my diamond cut wheels would be refurbished before collecting the car. They were sprayed in silver and they thought I wouldn't notice."
• "Defective Tyres, Incorrectly fitted brakes, Failed suspension part."
• "Repair bill is £15,000 yes £15K so Franko if reading this doubt you care you put my kids in an unroadworthy car."

Purchase and After-Sales Experience

Pros:

• "I’ve just purchased my fourth car from Chariots Specialist cars, in fact, I now wouldn’t buy from anyone else."
• "I would recommend Chariots Specialist Cars whether buying a car or using them to service / repair one."
• "best experience I have ever had, best customer service ever."
• "Couldn’t be happier; it’s a spectacular car, it really is turning heads."
• "Just bought a lovely bmw 520 m sports from these people."
• "Super happy with my car bought from chariots garage, the service was brilliant from the start."
• "I recommend Chariots one hundred per cent."

Cons:

• "On 11 October 2018 Nick from CHARIOTS called me to threatened me with LAW SUIT. Absolute Disgrace."
• "Initially good service. Until they have your money."
• "After taking it to a local body shop they have told me this is due to a previous bad/cheap repair job and they have quoted me £800!!"
• "Having then taken my car elsewhere to a Mercedes Specialist, they had it for a few days found and fixed the issue which was a wiring issue and cost was minimal - however, I was advised that there was no oil in any of the loom and replacement loom was not required, I am shocked that I was lied to regarding oil in the loom."
• "They tried to charge me for the mileage from when the MOT was carried out, so before the car was even driven to me and I had taken ownership of the car."
• "UPDATE: Lender carried out their own inspection and the result was the car was defective from delivery and work claimed was NOT carried out."
• "Promises the world to get a sale but is rude, unhelpful and goes back on his word once he has your money."