The Gatehouse Reviews Summary

Food Quality

Pros:

• "One of the best meals we’ve had for a while, well worth coming."
• "The food, when it arrived, was beautifully cooked and well presented."
• "Food is delicious and high quality."
• "The food was delicious!"
• "Our meals were delicious, prices were good."
• "The food is very tasty, and portions are plentiful."
• "Our steaks were cooked to perfection and the paella was delicious."

Cons:

• "Our food took an age to come and when it did only 2 meals were bought out we had to wait half and hour for the other 2 and when they did it was terrible, they were fish n chips x 2 both fish were raw."
• "Dreadful food on valentines day."
• "The food we had was pretty average (we ordered fish and chips and beef; chips a bit burned)."
• "The starter was tasteless. The meat in the main course was dry."
• "Food wasn’t cooked and tasted off so couldn’t eat it and the small bit that I tried left me feeling sick."
• "The roast is technically well cooked but lacked flavour."
• "Overpriced and poor quality food."

Service

Pros:

• "Lovely chilled and relaxed atmosphere and we weren’t rushed off the table."
• "Service was speedy and efficient even though the restaurant was extremely busy."
• "Our very friendly waiter was David. Highly recommend."
• "Staff is super efficient and friendly."
• "Service lovely, great and prompt."
• "The service was impeccable. We never had an empty glass."
• "The staff were very attentive and service was quick."

Cons:

• "Servers we’re rude, preferred to chat to each other rather than help us or take orders."
• "The welcome and overall customer service was pretty poor, not particularly friendly or helpful."
• "Stuck up staff. How dare this man say 'it's not Wetherspoons' - because I ordered a particular drink that used to be on the pump there but they do sell Heineken rubbish in there though."
• "Slow service at the bar to start."
• "The whole staff is friendly, apart from one girl, serving at the bar during the week....very rude! It's a pity for a place like this!"
• "Very disappointed with The Gatehouse on a recent visit with my partner taking out my son and daughter in law for lunch. The waitress who served us was full of cold and kept sniffing and snorting whenever she spoke to us."
• "He didn't speak to me like a customer, more trying to put me in my place."

Atmosphere & Ambience

Pros:

• "A very nice secluded, quiet garden area at the back with good table service."
• "Such a lovely, cosy pub even though is actually pretty large."
• "Feeling a lot less like a Wetherspoons pub, and more like a local spot that has stood the test of time."
• "Lovely place, not too noisy, good menu range, friendly helpful staff, good range of beers on tap."
• "The pub is beautiful with an excellent garden and very atmospheric with fireplaces."
• "A restful and friendly ambience. A very clean and organised pub. I have always found charming, helpful staff."
• "The surprisingly large beer garden is worth a mention too as it's a lovely tranquil place to sit and enjoy a pint or two."

Cons:

• "The theatre upstairs does need some TLC as it's looking a bit tired and in need of some updating."
• "I realise that trying to set a cosy atmosphere with soft lighting it was a little bit on the dark side."
• "Inside was a little dreary looking, but I guess that's the traditional style they're going for."
• "My only problem was because it was so busy, that it was too noisy from other people’s loud chatter for me to have a proper conversation."
• "The only downside was the music playing quite loud, which did make it difficult to talk at times."
• "The noise level was quite loud. Perhaps due to the shape of the room?"
• "My only criticism is the piped reggae music was far too loud to enable sensible lunchtime conversation, we drank up and left."