Village Gym London Watford Reviews Summary

Gym Equipment and Facilities

Pros:

• "Gym area is a decent size, however is extremely busy even more so at peak times."
• "Well equipped gym with tons of classes and tons of cardio machines."
• "Gym area is very good standard for exercising machine also the swimming pool and sauna."
• "The gym area is a decent size."
• "Gym is alright, has decent equipment and is always clean."
• "The equipment is all pretty good."
• "Gym equipment is fabulous all new and clean."
• "Fantastic gym - new equipment, variety of equipment, great pool."

Cons:

• "Only downside is the slightly small weight training area as there are only 5 benches in total."
• "The gym has weights left out everywhere and broken equipment."
• "Changing rooms are ok but again you’d expect more for what you pay."
• "Hygiene is poor, the male shower roof is absolutely covered in mold."
• "The gym is small, although there’s a lot of cardio equipment."
• "It can be a real struggle to get on the weights equipment you want such as the cables machines."
• "Very rude staff here! I witnessed them banging and yelling aggressively at the door."
• "Not the cleanest, changing rooms can be quite messy."

Customer Service and Staff

Pros:

• "The staff are very friendly and helpful but for the price the facilities are awful."
• "Been a member for many years. The staff all seem friendly and I like the club feel."
• "Staff are always great and helpful on the gym side, excellent gym."
• "The staff always make my extra hot skinny cappuccino to perfection."
• "Very happy with this gym... the staff were very friendly, particularly Eloise."
• "The staff are friendly and helpful. But there is one person in particular who really stands out, and that is Elouise."
• "Amazing stay, very clean and tidy, food hit the spot. Wanted to check out the gym and spa and Jess was very helpful."
• "Great gym with a swimming pool, sauna, multiple rooms for various classes and loads of equipment."

Cons:

• "Don’t join this gym! The quality has dropped tremendously."
• "Absolutely miserable service, the toilets are always very dirty, the changing room is very small."
• "Membership price increases every single year and you’re not getting anything more for your money."
• "Poor customer service at the gym. The sales person tells you that you pride 'pay for the service'."
• "If you join, you better be there for a while otherwise takes some time and money to cancel it."
• "Staff and management refused to rectify mistake made by all staff - although admitting their fault."
• "Very rude staff here! I witnessed them banging and yelling aggressively at the door of the family changing room."
• "Absolutely disgusting I am not happy at all. I used to go this gym everyday since they start some work at the changing room the service and staff behave is no acceptable."

Hygiene and Cleanliness

Pros:

• "Gym is alright, has decent equipment and is always clean."
• "Amazing gym! Constantly kept clean and maintained to the highest efficiency."
• "Great gym with a good amount of facilities. Always kept clean and tidy."
• "Rejoined the gym recently with the support and guidance of the very professional and customer friendly Jasmin Nathan."
• "It’s a good gym with a lot of space, kit and machines and loads of staff."
• "Great experience overall."
• "I have been a member of this gym for over a year and I'm so grateful with Lili, she is the most amazing person."
• "Had a lovely visit when I was with my family. The gym was very up-to-date and the pool/spa was just what I needed."

Cons:

• "Hygiene is awful. I've seen socks left in changing rooms.. tissue everywhere in the toilets."
• "The temporary changing rooms are disgusting, the only Male toilets are horrible."
• "The gym has weights left out everywhere and broken equipment, the hot tub has a huge build up of dirt and grit at the bottom."
• "1 star for services and 1star for cleaning! People should be told to shower before entering the pool!"
• "Changing rooms for men temp are a joke can't even get a locker."
• "The changing area well it needs to have someone to clean the floor at least! It was very dirty prime place for bacteria to party!"
• "The steam room was pleasant with a nice menthol aroma to it."
• "Swimming pool is smelly. Not clean or hygienic. Charge expensive membership for gym but barely any equipment and always busy."