Old Bull & Bush Hampstead Reviews Summary

Atmosphere & Decor

Pros:

• "It's a very inviting gourmet pub with a nice garden."
• "The staff's warmth and attentiveness enhance the atmosphere, making it a welcoming haven."
• "Lovely pub and restaurant. Been coming for years, and it’s always had a great atmosphere."
• "The restaurant section exuded a chic, modern ambiance."
• "The pub had a lovely cosy atmosphere."
• "The Old Ball and Bush in Hampstead captivates with its beautiful and cozy decor."
• "This is a beautiful pub with history, charm and excellent service."

Cons:

• "Visited yesterday and was shocked to see how much downhill this pub did go... not busy, but not a single clean table."
• "Dirty, broken toilets, shabby and anxious outside smokers dominating the seating area."
• "The interior seem dated. I have been there before, 2 years ago. (I know a lot has changed)..."
• "Decor extremely poor. Food quality distasteful."
• "The atmosphere didn't feel genuine. Fake books etc."
• "Messy outdoor area, tables not cleaned."
• "Peeling paint coming off walls and ceilings, furniture filthy, blood in the sinks, bins not emptied."

Service

Pros:

• "Of special note is the staff who went far and beyond their calling."
• "Daniel. He was polite, honest and helpful."
• "We were also delighted by how nice and professional the Team was, especially Julia."
• "What sold the occasion to me was the outstanding waitress that we had called Charlie who was fantastic and worthy of a good tip 👏."
• "The gentleman at the front of house who seated us was a patient and kind gentleman.."
• "The staff were first class and couldn't be more helpful."
• "Staff were extremely helpful, attentive and went out of their way for us."

Cons:

• "We are regular customers, but we have today met the rudest, most unfriendly staff in years."
• "Service was terrible gave us a terrible table."
• "Service was of a mixed bag, one staff member was very friendly, and the other ice cold."
• "Service was horrible. 45 minutes until we had drinks, had to get up and wave twice to get service."
• "Waiters service must be improved. they should really work for that 'service charge included'."
• "We had to ask for menu 3 times and waitresses not paying attention."
• "Terrible service. Waited ten mins to get a menu."

Food Quality

Pros:

• "We had a wonderful Sunday roast, the best ever for me."
• "The food was excellent, I loved the place with its classic British look."
• "I had the pleasure of trying their fillet steak, and it was nothing short of perfection."
• "The food was delicious!"
• "Each dish we savored was a masterpiece, bursting with flavor and made with the finest ingredients."
• "The food was the best!!! delicious!"
• "The food was terrific, ambiance superior but what made the evening especially wonderful was the exceptional service from Julia."

Cons:

• "Lamb was mediocre quality and a paltry serving for the extreme price (£25)."
• "Nothing tasted fresh except the lamb kofta (£7 for 3 mini pieces of kofta!!)"
• "The beef dumpling was nearly all thick soggy suet (or similar) and the dish as a whole tasted only of the chilli and rather sweet sauce."
• "The food was shockingly bad- chips burnt and dry, halloumi fries were also over cooked."
• "Chicken liver parfait again fat too sweet and solid in texture."
• "The veg it came with was not flavourful and very overcooked."
• "The actual quality of the roast was terrible."

Value for Money

Pros:

• "Great family pub. Really well priced, good food, relaxed atmosphere, well located to some great walks nearby."
• "All of the food was very good if a bit more expensive than I would have expected for what it is."
• "Thins are MUCH improved since I wrote my last review. Especially good is the fish and chips - good value for money."

Cons:

• "Charged over fifty pounds for three lunch mains - was expected to serve myself cutlery, water, glasses and napkins."
• "Very basic service, and it is shocking that at 22:00 a person can not order a coffee or tea."
• "Poor service.Poor food, over priced +++"
• "We promptly received two £50 parking tickets as if we left our cars there illegally."
• "The manager covered the word optional service charge thinking I wouldn’t see it."
• "They tried to force us to pay for service charge when it is optional."
• "Service was inattentive and poor."