Laser Clinics UK - Westfield Stratford Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "She was incredibly professional, patient, and helpful throughout the whole process."
• "Today I had Nazma, I’ve had her a few times and she’s always very welcoming, puts you at ease."
• "My treatment was done by Nazma. She was very professional and thorough."
• "All the staff are incredibly friendly, and the process was pain & hassle free, from consult to execution."
• "The staff was extremely friendly and answered all my questions about the treatment and aftercare."

Cons:

• "Although they advertise a 50% discount, they actually aim to rob you of your entire purchase price."
• "The staff present on that particular day seemed unaware of whether their customers had already paid for the package treatment."
• "Absolutely abysmal way to run a business...."
• "Extremely happy with the service offered by Laser Clinics Stratford. Personnel is always very helpful and polite."
• "Despite without changing the appointment, I was able to change the service to full body for 169£ after discount."

Treatment Effectiveness

Pros:

• "I had my first Laser Hair Removal session on my face with Natascha today and I feel fabulous, confident & certain that this is my new home for all things beauty!"
• "I had great results and I have done my first session of micro-needling with Zehra."
• "I’ve been attending this laser clinic for hair removal for the last 3 months and amazingly happy with my results."
• "I attempted 2 session of laser hair removal treatment and it was awesome. Hair growth has stopped completely after 2 sessions."
• "I have been seen by Carla a few times at this branch for my full body laser hair removal sessions. She performs the laser treatment professionally and diligently."

Cons:

• "I have had 8 sessions of laser full body and all completed it doesn't work hair still growing back what a waste of 900 absolutely gutted rubbish."
• "Sessions are rushed staff do not care really terrible experience and I'm out of pocket."
• "I repeat there laser does not work! Book elsewhere."
• "They don’t pick up the phones when called to book an appointment."
• "The actual laser was fine but they don’t answer the phone so I can’t book my appointment."

Customer Service and Communication

Pros:

• "Nazma recommended I do a package deal while they had 40% off."
• "I went here on recommendation of a friend and was not disappointed in the service."
• "My therapist Azima made me feel relaxed and we had a great chat."
• "I got referred by a close friend of mine. I was a bit skeptical and scared about the pain I might encounter during the laser treatment."
• "Nazma provided me with the best laser treatment I've ever had. She was very professional and even gave me advice about laser treatment."

Cons:

• "Another lady was extremely abrupt and spoke to me like I'm some sort of idiot."
• "Customer service is extremely poor at this clinic. From the other reviews, I can see that poor customer service and arrogant staff is a trend at this clinic."
• "They can be rude on the phone as well."
• "The worst customer service I’ve ever experience. They won’t get back to you even if you leave them a message."
• "I have been trying to contact the clinic over 5 times and they never pick up the phone or call you back even when I left many voicemails."