Encore Stratford Upon Avon Reviews Summary

Food Quality

Pros:

• "The beef and chicken roast dinner which was excellent and the sea bass and dirty burger which were also really tasty."
• "The food was amazing, but the waitress, Jemma with a J was wonderful!"
• "The delicious, well-presented food and drink combine with tasteful and cosy decor for an enjoyable experience."
• "We shared some small plates and everything was delicious."
• "The food was outstanding. The service was incredible!"
• "The food here was amazing."
• "The food was absolutely lovely."

Cons:

• "Food came - nothing special - around £50 for x1 course and a glass of pop each was very disappointing."
• "One small note about the shrimp starter, the sauce could be cooked a bit longer to thicken and get a better taste, the bread could be a bit thicker as it is grilled and it hardens really fast."
• "The pasta was over cooked, the Chorizo was half done."
• "The cod in batter was overcooked and the fish dry."
• "The chicken could have been cooked a little bit less so that it was slightly more succulent."
• "Oven chips, really??!! They were burnt also."
• "The beef was dry and overcooked, literally had to dunk in the sauce 3x before you could eat it."

Service

Pros:

• "Very professional service from Duty Manageress Kylie and a special mention to waitress Billie who went out of her way to ensure a wonderfully special evening."
• "Waiter was polite, professional and friendly..Daniel fab!!!"
• "We were looked after by Polly who was fantastic."
• "The staff were lovely and very accommodating."
• "Bravo the Encore… your recruitment policy clearly works."
• "Staff was friendly and keeping up with the amount of people."
• "Staff are so friendly too."

Cons:

• "Waited an hour for our food. Food was cold when it arrived."
• "We waited an hour and a half for our main course."
• "Service was one of slowest I've ever experienced, took 15 minutes to order our food after we said we were ready."
• "Service was very friendly, just a tad slow getting food and drinks to the table."
• "Service was slow & staff were unfriendly."
• "Once we'd got our food waiter wasn't interested at all."
• "Service was just very very slow."

Atmosphere & Location

Pros:

• "I love how vibrant it is due to it's perfect location in the town."
• "Though not busy, the ambience was relaxed."
• "Excellent atmosphere, a lovely real open fire, on a miserable day."
• "Lovely place to sit and enjoy the view of the canal, boats and market stalls."
• "Great location for Theatre and River."
• "Amazing location right by the river."
• "Nice Riverside location in the centre of Stratford, close to the shops."

Cons:

• "Rushed to order drinks... then realised it was really dirty and worn down."
• "From the outside it looks tired and unloved."
• "It is a bit far from the waterfront, compared to The Boat House which is next to River Avon."
• "There was no happy festive atmosphere."
• "No apologies, the staff seemed to think this was ok, even though we’d pre-visited to check out arrangements."
• "Drinks a little on the pricey side compared to other restaurants in the area."
• "The interior is nice, that is the only positive thing I can say."

Value

Pros:

• "Prices are reasonable and portions are generous."
• "They apologised and gave out some free Prosecco."
• "The steak was taken off the total bill which was appreciated."
• "It has very very good food for the price a must have deal is the two courses for only 12.50."
• "The food was delicious and not too pricey."
• "The food when it came was exquisite and presented well, certainly decent value for money."
• "The food was really good, great value, and plenty of it."

Cons:

• "Food came - nothing special - around £50 for x1 course and a glass of pop each was very disappointing."
• "Some discount for having less would have been appreciated."
• "The vegan curry was overpriced and upset my digestion."
• "Would be better if it had parking which is quite hard to organise."
• "The mushy peas lacked any taste at all."
• "The whole experience is something I'd probably value at 60 GBP considering the day but we paid 90 GBP p/Hd - without even a drink."
• "To add insult to injury I was charged full price for my meal (nearly £17) when the breakfast I had ordered was nearer £10."