Watches of Switzerland Reviews Summary

Customer Service

Pros:

• "Mourad at WOS Knightsbridge was extremely professional and forthcoming with help in securing a piece I was interested in."
• "Always a pleasure to be welcomed at the Knightsbridge showroom."
• "Mourad’s amazing customer service and professionalism will definitely make me pay another visit to the store."
• "The next day Anita was also very helpful in getting the transaction done and her kindness in talking about watches with me after and bringing in champagne and food was lovely."
• "All staff was friendly and welcoming."
• "We were so delighted by the excellent service provided to us by Mr Mourad."
• "The service delivered by Harminder and all staff members from the very second you walk through the door is exceptional."

Cons:

• "It’s obvious from my experience at this boutique that the manager Chris and his staff are taking incentives, gift vouchers or brown envelopes and selling these watches to the wrong people and not enthusiasts!"
• "I use to love this store but then all the people that were nice left this store and I end up with very rude and nasty people looking after my account."
• "Absolutely not buying or servicing anything here again."
• "First and last time I will be using these cowboys. Avoid at all costs!!!!!!"
• "Worst experience ever. The store manager treated me like I’m begging for a charity."
• "Very pretentious shop... they couldn’t talk to me because I did not have an appointment."
• "Wait for more than half an hour, just for a question about one of their display. But I just keep standing and staffs ignored or running away from me."

Product Knowledge

Pros:

• "The salesperson was deeply knowledgeable and easy to talk to."
• "He showed me a wide variety of watches and helped enormously with making my mind."
• "The sales staff are extremely knowledgeable and obviously care greatly about the product."
• "Alex is amazing, extremely knowledgeable - he is a huge asset to WoS."
• "The range of watches was impressive and Dusan gave us as much time as we wanted to make what for us was an important decision."
• "Not only were Andrew and Riyaad incredibly knowledgeable, but they also created a welcoming and comfortable environment."
• "Norbert is fantastically knowledgeable and the whole atmosphere in the store is second to none."

Cons:

• "sellers are not professionally trained."
• "However, I was taken aback by the customer service I received. I am sorry to say that the salesperson that was looking after me was not knowledgeable on the products on sale."
• "I was the only customer in the shop with about 5 staff, none of whom could serve me, so there is a vast discrepancy between sales and after care service."
• "This store is an absolute joke."
• "Awful experience trying to purchase a watch here. The staff member was unhelpful and refused to sell me a standard stock item because I needed a 'purchase history'."
• "Quite possibly one of the worst customer service I have experienced."
• "AVOID WATCHES OF SWITZERLAND AT ALL COSTS in particularly don’t deal with Murad!!!!"

Store Atmosphere

Pros:

• "A remarkable place, like being transported to another world, just make sure your credit card is ready!"
• "Lovely open bright spacious store. Covid-19 measures in place making you feel safe and secure."
• "The team here is super welcoming and friendly."
• "Always very satisfied with Watches of Switzerland Knightsbridge, have been dealing with them for over 10 years now."
• "Great place to find a nice watch in the heart of knightsbridge, 3 - 5min walk from harrods, really nice place to find a Rolex, Patek Philippe, Omega, IWC and Many more brands."
• "The whole experience from start to finish is wonderful."
• "Warm, friendly, professional and experienced staff who are knowledgeable regarding the merchandise and will assist you from start to finish; giving you the 'personal touch experience'."

Cons:

• "The Arab seller needs a bribe to sell you a Rolex watch."
• "Sadly the whole watch game has become a travesty. And at WOS it’s no different. Watches get sold mainly to flippers."
• "I attended the Knightbridge store as I needed the repairs department, to be told this was now by appointment only (never was pre COVID and unclear from website)."
• "Please stay away from these stores, please go straight to brands flagship store where they treat you so much better than these people."
• "Disgusting customer service. Spent £7000 on a Panerai watch for it to break in the first year."
• "Worst experience ever... salesman went rouge and unprofessional."
• "Wait for more than half an hour, just for a question about one of their display. But I just keep standing and staffs ignored or running away from me."