MB Jarvie Car Service Reviews Summary

Communication

Pros:

• "Good communication via text message which is great when you're in work."
• "Very clear communications with excellent booking system and arrangements in place for the pandemic."
• "The booking system is seamless and they do a very good job of keeping you abreast of progress."
• "The communication was clear and precise at all times."
• "Every update is by text and email which is convenient if you have your smart phone with you at all times."
• "Communication before the car was even looked at was excellent."
• "Communication is excellent, very clear, efficient and polite."

Cons:

• "The website does not allow a quote form to be submitted, but they advertise it?"
• "From the moment I asked any questions, I was acknowledged with cheeky comments, profanities and rage."
• "Refused to take responsibility for anything."
• "Rather than 'rude', the guy spoke to me with indifference and as if he had no interest in helping me at all."
• "We rarely see such a lack of empathy or desire to engage potential customers."
• "Submitted a request for some maintenance work on my car, through the at most average website, got a reply after a few days later, to confirm that the booking was unsuccessful as they are so busy, customer experience, quite bad."
• "Garage with little customer vision, since they are not able to offer you an alternative in case you have an emergency."

Service Quality

Pros:

• "MB Jarvie have serviced and repaired my cars for nearly 20 years. I recommend them to everyone for their expertise, efficiency and reliability."
• "Transparent service and very fair and competitive costs."
• "Adam's assessment and quotation process is crystal clear and miles better value than other quotes obtained."
• "The level of customer service is outstanding in addition to the thorough, high-quality work."
• "The standard of work is exemplary."
• "The work carried out was brilliant and for the service provided, a great price."
• "Their work is excellent, neat and done properly, worth every penny."

Cons:

• "I picked my BMW up and I instantly noticed a long scratch along the front bumper."
• "Removed the cable for the dash cam and left it hanging exposed in the footwell where it became entangled in the accelerator peddle as I drove off nearly causing me to crash."
• "Whilst the work requested to complete wheel alignment was completed the service and attitude of the company was very poor."
• "I am not happy with the customer service."
• "Who left those very similar in text 5* reviews ?? Make one wonder."

Professionalism and Expertise

Pros:

• "I’d highly recommend M B Jarvie if you value good honest professional service and expertise above paying over the odds for shiny glass-fronted showrooms."
• "Adam at MBJ looks after my RR Vogue V8. Very knowledgeable, professional and honest."
• "Extremely knowledgable, thorough and professional garage which I didn't think existed in Glasgow."
• "Adam keeps you updated with what's getting done."
• "Mike and Adam are motor engineers with extensive knowledge and experience on all vehicles of all ages."
• "Their technical knowledge and passion for vintage and high performance cars is second to none in Glasgow!"
• "Great attention to detail & fantastic knowledge too."

Cons:

• "If you have a last minute thing to fix, don't try here, they won't take your car unless you book at least 2 or 3 weeks in advance on-line."

Customer Experience

Pros:

• "All at a reasonable price. Miles ahead of any dealership."
• "I was very impressed with the online booking process, drop off and collection process which is in place, especially important during this current Covid crisis."
• "Proper old-school service."
• "Impeccable service, very informative (email updates of repair status), friendly & welcoming."
• "Excellent service. Very professional, friendly and honest."
• "Fast, competitively-priced, friendly, helpful and professional service."
• "Repairing my MGB was a professional and courteous experience."

Cons:

• "I haven't been able to really speak to anyone which is fine if you don't like talking to mechanics and engineers."
• "This is one of those rare companies where your fears of shortcuts being taken and a 'that'll do it' attitude are unfounded."