Kingsway Service Station Reviews Summary

Customer Service

Pros:

• "Whole family have used Kingsway Service Station for years and couldn’t recommend them highly enough."
• "Pauline is always so helpful, friendly and quick to respond."
• "The staff were incredibly helpful, polite, and friendly throughout my visit."
• "Pauline and the mechanics are all great at explaining what's wrong with my van and let me know what's urgent or what can wait."
• "Pauline at reception was very knowledgeable about what the car would need done and was quick to call back with estimates and availability to have the work done."
• "Pauline always calls if any repairs are required & explains pricing/cost & makes sure you are alright with everything before any work is carried out."
• "Pauline is fantastic and communicates all information and couldn’t be more helpful and friendly!"

Cons:

• "Our car was not serviced (as it was booked in for) and we were not contacted all day."
• "They couldn't care less now they had been paid £570.00."
• "She was having none of it and when I told her to just forget it she told me to f off."
• "The attitude was awful."
• "They couldn't have cared less that I had been driving about in a dangerous vehicle since their poor work."
• "The guy who owns it is lovely and professional though the woman who is at the receptions manner and attitude was appalling."
• "Not once throughout this ordeal did I receive a phone call from kingsway nor did I receive an apology."

Pricing

Pros:

• "Really reasonable local garage with complete transparency around prices for parts and labour."
• "Very reasonably priced."
• "Fair and reasonable pricing!"
• "Prices are more than acceptable."
• "They offer a great trustworthy service with competitive prices."
• "The prices are very reasonable and fair and the service is outstanding."
• "For the work my car received, it was very reasonably priced."

Cons:

• "Knowing that this garage is happy to inflate their prices and make the case for me scrapping my car knowing that it could’ve been fixed elsewhere for a quarter of the price means unfortunately I won’t be back and can’t recommend this garage to anyone."
• "I took my car in for a service a couple of months ago and was billed over £800 for this and a few small repairs."
• "I was billed over £800 for this and a few small repairs."
• "£550 for some work to get my car through its MOT was bad enough, but when my front tyre blew out 4 weeks later I was even more out of pocket!"
• "I took the car to another local garage who were happy to fix the issue for £250! Not sure I can justify the 4x markup for kingsway."
• "Paid 230 for repair and service got van back with still the same problem."
• "The RAC towed the car back to Kingsway Service Station, after a week they identified MAP and MAF sensor faults and quoted a £400 repair, but with no assurance that the issue would be resolved."

Quality of Work

Pros:

• "There's also plenty of satisfied customers always coming and going from the garage which is a testament to it's quality."
• "We decided to take the car for a second opinion, this mechanic took the car for a 10 minute drive came back and said the problem was not the gear box as suggested but it was coming from the wheel and in his opinion it was the bearing or the hub, and he was right."
• "Another 10/10 experience with Kingsway."
• "Has kept my 11year old car in fantastic shape for a small cost of servicing."
• "Terrific service as always from Kingsway."
• "Another great experience at Kingsway today."
• "Fantastic service as always from Kingsway."

Cons:

• "They then couldn't fix the horn. So in the end gave him a failed MOT due to them not being able to fix this in time or the two lamps."
• "Shoddy work carried out, left my tracking way off resulting in both front tyres balding beyond belief!"
• "A month later I noticed a worsening clunking sound with the car and after taking it to my usual garage I was asked if I had recently had any work done on it - I was subsequently advised that these issues were highly likely to be a result of parts that had been worked on by Kingsway that hadn’t been tightened or fixed properly."
• "Kingsway had replaced the wrong side and put grease into the affected side to cover there tracks and lessen the noise."
• "They lied to my face, they told me that I had defiantly been told at the time that I'd have to take it somewhere else to get the tracking fixed because they don't do that."
• "I received the car back with the emergency engine light on and was casually told they were 'just codes' and that there was nothing to worry about."
• "Appalling customer service, poor workmanship, and blatant liars!"