DM Design - Cumbernauld Showroom Reviews Summary

Customer Service

Pros:

• "The office staff were fabulous too, Ben and Stewart always following up, to make sure I was 100% happy with everything."
• "Stuart from the customer service department was polite friendly and efficient."
• "Best customer service I have ever experienced."
• "I cannot thank the whole team enough, would recommend anyone to go and visit DM designs."
• "Friendly professional nothing a problem."
• "From the moment I walked into the showroom to when the finishing touches were made to my kitchen the experience has been amazing."
• "I contacted DM for more info on what to do next and was delighted in the response both times."

Cons:

• "Our experience with customer services was frustrating, calls not answered, calls not returned and no information regarding changes to work-plan schedules."
• "The coordination between customer services and trades just doesn’t exist."
• "She then ignored mails and calls as did Cameron in sales."
• "Customer Service is non existent, and when asking for compensation I was told that the company couldn't afford to pay any compensation."
• "Customer Service very poor."
• "Communication with DM design was absolutely appalling and without a doubt the worst i have ever experienced."
• "Very little in the way of replies to emails or phone calls."

Design and Workmanship

Pros:

• "The layout he suggested was good, the final price was acceptable and the fact it would all be completed for Christmas over the course of 5 days was appealing."
• "The designers came up with ideas I wouldn’t even have considered."
• "The quality of workmanship is amazing."
• "The work was carried out to an excellent standard and I would certainly use them again."
• "They produce what they promise and with them have professional and high quality skilled fitters."
• "The guys who fitted it were great and nothing was too much!"
• "The tradesmen who installed everything were quick and efficient on installation and extremely cheerful people, talking me through the whole process."

Cons:

• "This kitchen was not fit for purpose and to demand payment for fixing it is outrageous."
• "Our kitchen is still a disaster!"
• "I HAD A KITCHEN FITTED BY DM DESIGN SHOULD HAVE TAKEN 2 DAYS ENDED UP AFTER SNAGGING LIST TAKING JUST ON THREE MONTHS THIS WAS BECAUSE OF A NUMBER OF FAULTS."
• "The tiler left the electrical sockets hanging off the wall which took 2 days to come and fix."
• "Had a kitchen fitted, love the design... Sink has leaked damaging the cupboards below."
• "They completely ruined my house and made a mess of everything."
• "New kitchen a shambles right from the start."

Pricing and Sales

Pros:

• "If we let someone come in and photograph them when finished all of a sudden they could do the whole job for £3500."
• "The final price was acceptable."
• "From meeting Ben and his team in the showroom, to seeing the wide range of great products, through to delivery ahead of schedule and carried out professionally, the fitters were also very friendly!"
• "They were not the cheapest but the quality and feel of their units were far superior to any others that we looked at."
• "Our granite worktop is just amazing! Highly recommend."
• "The PRICE? about 50% more than what we were prepared to spend."
• "When we seen the final price we were shocked.. £31k then when we said that was not an option it was quickly dropped by £20k!!"

Cons:

• "The salesman made promises this company could not keep."
• "Scam - quoted over £8000 for some built in wardrobes - way over our agreed budget."
• "Very expensive for the product and service you receive."
• "They quoted me an absolute fortune despite telling me I would save 'substantially' my taking part in their marketing promotion."
• "They promise you the world but as soon as they have your money they couldn't care less."
• "Lovely kitchens but they are way overpriced."
• "I still have a feeling of being ripped off just by the sales process which is unfortunate."