Gordon Nicolson Kiltmakers Reviews Summary

Customer Service

Pros:

• "They are very friendly and helpful folks and the kilt was amazing."
• "From being measured up during the first visit, to collection of my kilt yesterday, everything was perfect. Friendly, professional staff, excellent communication throughout."
• "The staff and owner have a wonderful knowledge and friendly approach and make the experience unforgettable."
• "Anna and team were brilliant."
• "The gentleman that served me and helped me was amazing."
• "The staff got in touch quickly to check on a few measurements and to clarify and confirm a few things...again, friendly and professional."
• "The ladies, Anna and Gillian, who helped us with the fitting were unbelievably friendly and helpful."

Cons:

• "Only problem is they're victims of their own success with made to measure lead times getting longer and longer."
• "Unfortunately, delivery with Fedex took longer than expected..."
• "Terrible customer service."
• "In short, they ignore my emails and I cannot trust anyone who repeatedly says 'it will be in this week' or 'I'll take care of it right away' and then no response."
• "Extremely bad customer service My fiancee did not get to try on a kilt as we were looking for a hire we were told they were extremely busy, after booking an appointment."
• "Despite my emails / phone calls they did not get back to me."
• "Add to that the dismissive and gruff manner of the older woman who was serving and really I find no reason to recommend this establishment over the many others in the area."

Product Quality

Pros:

• "It's got to be the best piece of clothing I have ever had made for me."
• "Great quality kilt, beautifully made."
• "The fit is perfect as is the waistcoat."
• "Both of which look and fit perfect."
• "The kilt fits better than my skin and looks wonderful."
• "The quality is clear, not just in the cloth itself but in the details of the stitching, construction, buckles etc."
• "The quality of their products such as the kilts and jacket etc are superior!"

Cons:

• "worst shop ever for kilt fit."
• "The only catch was they couldn't guarantee the tartan but if I picked three I would get one. I got none of them sadly."
• "The outfit also, unlike other kilt hirers, doesn't include or offer a shirt and no notification was given until the day of collection."
• "other guy put kilt on ova jeans again same kilt for two diffrent size guys and it was well above the knee."
• "Anyway, I put it on... doesn't fit."
• "The inside belt doesn't even reach the buckle."
• "STAY CLEAR"

Delivery & Communication

Pros:

• "Able to ship to the US is also something that is very useful."
• "Due to covid it was delivered and collected from my own home which was a fantastic bonus."
• "Kilt was delivered promptly and fitted like a glove!"
• "Delivery and collection were very efficient."
• "I received my order today, as it was dispatched through DHL. Excellent service, communication throughout."
• "They made my order quickly and I received it across the world in no time."
• "My kilt arrived 6 weeks later by recorded delivery. Pristine condition in a carefully packed box."