Armour Windows with Flair Reviews Summary

Quality of Product

Pros:

• "Very good quality, very good price, workmanship excellent."
• "The windows look great, all rubbish was removed and apart from have new windows you would not they had been here."
• "Top quality doors, at a really competitive price."
• "The quality of the product is top class (really nice and solid) and the standard of installation can't be faulted."
• "I am really impressed with the high quality of the products."
• "Our house has been transformed and the quality is first class."
• "I've had over £10,000 worth of work done from Armour Windows and I can't fault them at all!"

Cons:

• "The new windows let more noise and cold air than the old ones which didn't close properly."
• "Workmanship is poor as the roof for a bow window leaks."
• "The bevelled glass that was ordered was of very poor quality, obviously it was returned."
• "They have installed one of the windows upside down."
• "Dont touch this place brought a composite door 5 years ago must have cost over £900 faded very badly."
• "Had a composite door fitted in August 2018 and it has come out of alignment a few months ago."
• "We had a new front door fitted over a year ago and although it looks nice, it has never fitted properly."

Customer Service

Pros:

• "I had a couple of snags that needed rectifying - these were done promptly and to my satisfaction, nothing was too much bother!"
• "Everyone I have dealt with has been highly professional."
• "I rang to see if they could help and Kia was so helpful in trying to get a fitter to us."
• "The sales team replied to my emails promptly and accommodated us when we had to push the fitting back."
• "The salesman was very polite, friendly and offered great advice."
• "The customer service was outstanding, any questions or queries I had were always answered and explained completely."
• "Lovely customer service from start to end."

Cons:

• "This company should come with a warning. Do not use. Worst company I have ever encountered."
• "But since joining with Flair I have been extremely disappointed."
• "This company have NO service engineers so BUYER BEWARE if you buy from them and have any issues with doors and windows dropping or needing adjusting etc they will not attend leaving your expensive purchase rendered useless."
• "A shambles from start to finish, before the job started I had a call asking if I could put it off for a week or 2."
• "Communication and customer service was none we were constantly chasing."
• "Arranged for them to come over and give me a quote for a new front door and bedroom window. Never heard back from them."
• "Unfortunately their after service is shocking, we are on our 4th visit and they still have not fixed the problem."

Installation and Fitting

Pros:

• "The three of them were like a well oiled machine, each person knew exactly what there were doing."
• "Toupes and Chris (the fitters) did an absolutely amazing job."
• "They did an amazing job, left leaving everything tidy and were really great lads."
• "The fitters were fantastic from start to finish and they even cleaned up after themselves which was a relief!"
• "The fitters, Dave and Chris were professional, friendly, and got the job done in 1 day."
• "Windows fitted today by Tupe & Lewis and can't fault the service they provided."
• "The fitting team were really good. They arrived on time, completed the work quicker than expected, leaving everything neat and tidy."

Cons:

• "Started work then did not have the stuff to finish the job said they would be back the following Saturday come Saturday no sign off them had to ring them to be told still no stuff to finish job."
• "11 weeks later I’m still missing 2 sets of bifolds and a window they forgot to put on the itinerary."
• "It has taken 3 months to get my windows and doors installed and 3 different visits from fitters because they never had all the items when they said they did."
• "The original guys used our hoover to hoover up liquid, it worked fine and was dry on the Thursday but was broken and wet when we returned on the Friday."
• "We encountered 3 different sets of fitters, no continuity, all fitters saying different things."
• "Despite several visits from different workmen they can’t make the door fit properly."
• "Awful company do not use! Supposed to be coming today to fit a window and back door. No trace by 9.30am."