Kingsway Motor Company Reviews Summary

Customer Service

Pros:

• "The service I received from the guys was fantastic as they help me find a car that had everything I was looking for."
• "All in all I was so happy to find these very helpful and polite guys after spending the day dealing with other car dealerships."
• "Duncan went above and beyond to help and advise on a car, and finance, he was patient, and courteous, and it was an absolute pleasure to put my trust in his knowledge."
• "The sales staff have always been extremely helpful; the customer service is great along with the after sales service."
• "They where both well presented and extremely helpful with all questions we had."
• "Looking for a first car for our daughter. Greeted by a very pleasant salesman Duncan. Not pushy very helpful. Fantastic customer service and purchased a lovely car."
• "The staff were very knowledge and extremely helpful, they even advised my daughter on what car was best with regards to insurance costs."

Cons:

• "Keith, the owner needs to understand that his way is not the only way and not always the best way for the inconvenienced customer."
• "On day one the key fell apart and the wing mirror glass fell out, he was left stranded unable to use the car."
• "Poor customer service. No ownership of clear issues with the car that was mis-sold to me."
• "Not very helpful when things go wrong."
• "They will happily take your money/exchange and as soon as you leave the forecourt they don't care."
• "You can tell a lot from a company who only respond to the poor reviews."
• "Would not recommend at all....extremely rude, unprofessional and deceiving and will happily argue with you their forecourt in front of your children."

Car Quality

Pros:

• "The cars have been reliable, good value for money & I wouldn’t hesitate in recommending them."
• "Brought a car, which I love, had a couple of small issues, due to its age, they were sorted immediately, thank you guys, the service you provide is wonderful."
• "We have put 50 miles on it already so far and all running beautifully."
• "I bought a second hand car 1 year ago and it's still running perfectly."
• "The car I purchased was in excellent condition both cosmetically and mechanically."
• "Bought myself a Ford Cmax from Kingsway and it runs with no problems at all."
• "The car was in excellent condition and competitively priced."

Cons:

• "The car had numerous faults from the moment I picked it up."
• "A totally unroadworthy car which was clearly not checked properly before sale."
• "I'm now left with a car that when you press the horn, the radio volume goes up."
• "I purchased a Toyota Argo 6 months ago. Took it for its first MOT it failed on everything."
• "The car had parts ticked on sheet as working, but weren't so had to wait weeks for these to be sent out."
• "I purchased a ford ka for 3k less than a year ago now it’s being scrapped as we speak the boot lock was tampered with there were holes under the car painted over with paint."
• "Absolutely appalling. I purchased a car 3 and a half months ago and its broken down three times!!"

After Sales and Warranty

Pros:

• "Highly recommend."
• "Highly recommended and I'm sure i will see you again in the future for my next car! Thanks again!"
• "I definitely recommend them for their professional service, friendliness and availability."
• "Fantastic company, I've just bought an astra from here about a month ago. No problems at all, lovely guys, nothing too much trouble, would definitely recommend."
• "I would highly recommend them!"
• "Couldn’t recommend enough, thank you so much Duncan for all your help & expertise :)"
• "I highly recommend this place!"

Cons:

• "I would NEVER buy a car at Kingsway."
• "Avoid at all costs. Dealer works to the lowest common denominator in terms of professionalism, quality and service."
• "DO NOT BUY A CAR FROM HERE!"
• "THIS COMPANY IS A JOKE! Personally wouldn't even give them 1 star."
• "I would never ever recommend buying a car from these people they fob you off and dont care unless they are getting there commission."
• "Don't bother with RAC warranty either as they fob you off with excuses when need to try to claim."
• "Will not be buying or recommending to anyone. Very poor overall."