Hearology Victoria Reviews Summary

Online Booking System

Pros:

• "Found myself deaf in one ear due to wax. The online system works incredibly well."
• "Booked a same day appointment online with ease."
• "It was easy to book a convenient appointment online, the communication was excellent."
• "Reserved an ear cleaning appointment online late Saturday which was confirmed by email the next morning."
• "Needed an emergency appointment for a friend. The whole process of obtaining an appointment was very much helped by staff."
• "I managed to get a next day appointment immediately, booking online which was very simple."
• "I got told by a doctor I have excessive ear wax in my ears, so I decided to buy ear drops. I applied ear drops until 3 days later I woke up with my ears completely blocked. I decided to make an appointment at 7am and got one 3 hours later."
• "Very easy to book with convenient appointment times available."

Cons:

• "Was really awful experience. I booked for ears cleaning. Then I was told I don’t need it I was given consultation that I didn’t asked for."
• "I had an appointment at 12:30 I arrived at 12:25 and went around the building 5 times trying to find the place."
• "I made an appointment at the end of last year, thankful that after lockdown somewhere was finally open for me to get my ears done as I suffer with blocked ears quite regularly."

Professionalism and Expertise

Pros:

• "The actual ear cleaning was extremely well done. Excellent attention to detail!"
• "Clinicians were friendly and informative and the procedure was fast and effective."
• "Without doubt the most impressive, and beneficial, clinical treatment I've ever had!"
• "I was treated as a first time customer with great care and attention."
• "Harry Davidson, I am super happy with the doctor treatment (balance consultation) I started having vertigo for few weeks."
• "Harry was great, providing a clear and professional service answered to all my questions and concern."
• "Audiologist, Dylan Walker, was very professional in his approach and conduct."
• "Been here today too have my ears clean for the first time and I must say what a lovely experience."

Cons:

• "Great service, but did not solve much and not much recommendation was made in my situation."
• "Terrible aftercare service. I had wax removed twice. First time the head of the establishment was lovely and efficient. Second time I was seen by someone else."
• "How can I start? if I would like to put a slogan to my experience, it will be the following: A free consultation that is worth a million. I have been really fortunate to discover Hearology clinic."
• "I've been to Hearology three times now and each time I'm so impressed with the efficiency and professionalism of the staff."
• "Was really awful experience. I booked for ears cleaning. Then I was told I don’t need it I was given consultation that I didn’t asked for."
• "EDITED REVIEW: Felt poorly treated - rushed in and out of the look. Didn't acknowledge I had difficulty in both ears. Rushed in and out of the door. Confident better service elsewhere."
• "I managed to get a next day appointment immediately, booking online which was very simple."
• "The service was perfect from the first telephone call. No recorded msg or number selection to go through."

Effectiveness of Treatment

Pros:

• "The treatment was painless and fast and for the first time in over a week, I could hear."
• "Really pleased with the treatment I got today. It was all explained really well, I was made to feel at ease and the whole thing was professional- and I can hear again!"
• "Excellent all-round experience from efficient booking through an efficient if rather noisy suction process to clear advice on what to do next."
• "Went back after session of microsuction was unsuccessful in sorting out some temporary deafness."
• "A game changer! Since I've started coming to Hearology, my ears have been so much better."
• "After a horrible experience with another company, I was so delighted with the service received by Simon at Hearology."
• "Superior service in all ways; from making the appointment to arrival directions to the ear cleaning."
• "The service was accurate and swift. I didn't know what to expect, but I know that it was a comfortable and safe experience."

Cons:

• "Great service, but did not solve much and not much recommendation was made in my situation."
• "Terrible aftercare service. I had wax removed twice. First time the head of the establishment was lovely and efficient. Second time I was seen by someone else."
• "I had an excellent experience at Hearology Victoria. The check in process was smooth and professional."
• "I have attended Hearology Victoria three times over the last 3 years because my ears tend to get blocked with a build-up of wax."
• "The receptionist was efficient pleasant and helpful. The audiologist was very professional."
• "Absolutely professional, efficient, hygienic and meticulous treatment."
• "My second visit to Hearology Victoria for ear wax removal by Harry. He is calm, polite, careful and very efficient."
• "Excellent from start to finish - Dimitrios on the front desk was super friendly and helped me out when I arrived enormously early!"

Customer Experience

Pros:

• "Extremely pleased with the service. Found myself deaf in one ear due to wax."
• "Booked a same day appointment online with ease. Received confirmation and clear instructions quickly."
• "The Victoria one is really close to the station. Highly recommend."
• "Thank you Stephen for a friendly and professional service, my hearing is now back to 100% after a quick 15 min micro-suction ear cleaning."
• "Really pleased with the treatment I got today. It was all explained really well, I was made to feel at ease and the whole thing was professional- and I can hear again!"
• "The receptionist was efficient pleasant and helpful. The audiologist was very professional and was very gentle when carrying out the procedure."
• "Absolutely professional, efficient, hygienic and meticulous treatment."
• "Excellent microsuction. The whole process felt extremely professional and clean."

Cons:

• "Terrible aftercare service. I had wax removed twice. First time the head of the establishment was lovely and efficient. Second time I was seen by someone else."
• "Was really awful experience. I booked for ears cleaning. Then I was told I don’t need it I was given consultation that I didn’t asked for."
• "I have spoken to your head office giving the name in which I made the appointment in and asking them - to ask you - to remove your comment."
• "I was really disappointed with this service. I had an appointment at the end of last year, thankful that after lockdown somewhere was finally open for me to get my ears done as I suffer with blocked ears quite regularly."
• "First time in my life I had this procedure, went to the GP for the ear syringing yesterday and it doesn’t work and actually make it worst."
• "The whole thing took less than 20 mins, and Harry was amazing professional with little discomfort at all."
• "Very professional and effective treatment. Coming out of Victoria station it was difficult to find but very helpful staff talked me through the direction."
• "The service was perfect from the first telephone call. No recorded msg or number selection to go through."