Hearology Reviews Summary

Clinic Environment and Staff

Pros:

• "The clinic was very clean, all the staff was really friendly."
• "Special thank you to Kristina Pinterova for being the most kind, and to the reception ladies for being always so friendly and lovely."
• "The clinic is super-clean and has that new feel, all the equipment is high-tech, and the staff was friendly and professional."
• "The reception staff were very welcoming and friendly."
• "Staff at the clinic were extremely personable & professional."
• "Very clean and professional office, warm and friendly staff."
• "The receptionist was very professional and helpful, she made sure I was comfortable and happy."

Cons:

• "The clinic is situated within a shared office building (which I hadn't realised) so you have to check in at the general reception before proceeding the Hearology reception on the 1st floor."
• "The lady upstairs at reception was probably even more rude to me for my '10 minute lateness' and started explaining me that I should read my e-mails at all times because all changes are e-mailed to me."
• "From the moment I arrived all I received was a degrading and derogatory language from your staff."
• "On the way out the receptionist upstairs in front of me and another customer started to argue with my therapist over what she promised me."

Service and Procedure

Pros:

• "The procedure took 15minutes for both ears which was successful."
• "Suffering deafness and discomfort in one ear I got an appointment at Hearology and was sorted out with friendly and pain free microsuction in no time."
• "Caro was very professional and caring made me feel at ease straight away."
• "Simon, who did the procedure, was incredibly caring and sorted me out in 25 minutes!"
• "Bernie who was incredibly nice! She talked me through the process and did an amazing job helping to unblock my ear."
• "I was greeted by a very nice Audiologist called Ria who worked patiently with me through all my hearing tests and explained my results and my problems to me in detail."
• "Thank you so much for clearing my mother's ears. Her right ear was very blocked and we were able to get an appointment same day thankfully."

Cons:

• "The person I saw needs to work on their people skills."
• "It wasn’t painful but when trying to suction stubborn pieces of wax it was quite uncomfortable and unpleasant."
• "The doctor/nurse only cleaned one ear even though I was paying for two."
• "When I stood up I was v dizzy and expected to walk into another room without any time to get my bearings."
• "I had not liked receiving a robot's voicemail message at 8am in the morning telling me I had to sign a consent form before I had the procedure."
• "The whole experience all felt a bit rushed like they just wanted to get me in and out and take my money."
• "Specially knowing that I was using a fully paid private medical practice I was expecting a service that does not give me nightmares and keeps me up at 3AM.."

Value and Accessibility

Pros:

• "Well worth the £89, especially because they let you come for a free follow up appointment within 2 weeks, if you need it."
• "Absolutely amazing - I got a same-day appointment and the Audiologist fixed my hearing in 20 minutes."
• "Easy to book and get to."
• "Even though I was the last appointment of the day it started on time and I was in and out in 10 minutes."
• "The entire cost was £89 (for both ears) and was money well spent."
• "I would gladly pay again if I’m in need in the future - I highly recommend."
• "The place is just a 10 minute walk from London Bridge Station and there is a lift."

Cons:

• "Great service but I don't think paying 89 for having one ear done is fair on the customer."
• "Its also much more expensive than other option I found so expected a higher level of service than say Specsavers or Boots."
• "Only low point is the price raise every year, but is like everywhere."
• "The lack of a 5th star is simply the cost: almost £90 for around 10 minutes of work."
• "Went for consultation. My ears were fine they did not need to remove any wax. After 5 minutes inspection the consultant went through a few basic random questions then brought me to the front and charged me £89!"
• "I was given an appointment immediately, at a time that suited me."
• "Very grateful to them (and for the fact that it's such good value for a private appointment)."