Regain Hearing - Eltham Reviews Summary

Customer Service

Pros:

• "I would highly recommend Jessica as she was beyond exceptional 10 stars in my opinion."
• "I arrived for my annual post-sales hearing assessment and was greeted by Maxine, who proved to be outstanding with regards to all aspects of my appointment."
• "The staff were so friendly and welcoming and instantly made me feel at ease, very professional, caring and genuine."
• "I received a brilliant welcome as I entered."
• "The Staff were prompt, welcoming, friendly and professional at all times."
• "Managed to get an on the day appointment at short notice for my son before he went back to uni which was great."
• "From the beginning, the staff I spoke to from booking, rescheduling and the receptionist at my appointment, were really welcoming and answered all my questions."

Cons:

• "Arrived for a 9:00 am app last Friday, to be told they’d just messaged me to cancel my app."
• "However my attempts to set up a follow on and buy product from Regain were met by a quite curt, not particularly helpful, phone operator and no response at all from anyone, to my 2 calls and 1 email."
• "horrible service and i would avoid! GP offer the same thing and they do it for free!"

Professionalism

Pros:

• "The whole experience was very positive and I’d like to recommend them for their competence and professionalism."
• "Deep seated wax was removed from both ears (painless!) before very thorough hearing tests were conducted."
• "Very polite and welcoming receptionist and the audiologist was very thorough in explaining the procedure and knowledgeable."
• "Quentin was very professional and efficient throughout the procedure and explained clearly everything he was doing."
• "So professional, knowledgable and kind."
• "Recently visited Regain hearing for a routine check, I was seen by the audiologist Jessica Who was very informative excellent service with a professional team."
• "The lady who did my ear wax removal was very professional explained exactly what was going to be done and what to do after I came out with my hearing back and it all took less than 45 mins A++++."

Facility and Accessibility

Pros:

• "Inside the centre there is plenty of room for the wheelchair."
• "The premises were spotlessly clean."
• "Building was very clean and comfortable too - would definitely recommend."
• "Good location and easy to find with good transport links."
• "The centre was really clean and the staff were all very polite and even offered a hot drink which was a lovely touch."

Value and Efficiency

Pros:

• "Microsuction is far superior to syringing and well worth the modest cost."
• "Though I attended for over an hour there was no charge."
• "Was really great value too."
• "I had the ear wax removal treatment. I booked for 2 ears but only one needed doing so they only charged me for that."
• "I was given a comprehensive feedback of the examination and tips for aftercare."

Cons:

• "had very hard ear wax left over in both ears after a microsuction attempt and decided to see these guys to see if they could remove it, they looked in my ears and squirted a water bottle in my left ear and charged me £50 for the privilege."

Appointment Experience

Pros:

• "Appointment was on time."
• "I came early for the appointment time mistaking the time and the staff was very understanding and saw me early."
• "Had wax stuck against my ear drum, was show on a big screen the work done before and after the procedure."
• "It was over quite quickly and I was able to see my clean ears on a screen."
• "They gave me an appointment within 72 hours with a lovely clinician and explained all the costs involved."
• "This was my first visit to the clinic as I had an issue that required attention and I was able to obtain an appointment within days of my initial inquiry."

Cons:

• "The appointment was a little late starting, but I was offered tea by the receptionist."
• "My only complaint is that when I was in the Audio booth for my hearing test the booth is not soundproofed subsequently the noise from the reception and kitchen area was a distraction."