Hearology Liverpool Street Reviews Summary

Audiology Expertise and Care

Pros:

• "Vincent has been really helpful in tackling the solution to my recurring issue and provided me with an ideal treatment plan."
• "Had a wonderful experience at Hearology last week. I can’t tell you how great Vincent was in making me feel relaxed, his technical know-how, and his expertise."
• "I had an annual hearing and hearing aid review with Micaela. She is very polite, thorough and professional."
• "I had such excellent care and advice from Prina, the audiologist. She identified a serious problem which GPs had missed."

Cons:

• "The microsuction left me with heavy tinnitus. I didn't even know what tinnitus was before being treated here."

Professionalism and Efficiency

Pros:

• "Amazing service, there was no delay in my appointment and Stephen made me feel very comfortable."
• "I attended Hearology at Liverpool Street this morning and I was very impressed with the professionalism throughout."
• "Straightforward booking experience. Procedure explained in advance. Not at all uncomfortable."
• "I was seen by Bridget for my blocked ears. I suspected an ear infection but after a straightforward cleaning all my problems were resolved."

Cons:

• "I was booked to the clinic for Monday 5:30pm on 23rd January to the London, 46 New Broad St, London EC2M 1JH, ... I arrived at the clinic but there was no one at the reception, there was no signs informing which floor the clinic was on."

Customer Experience and Satisfaction

Pros:

• "I can hear much better now after getting my ears cleaned by microsuction."
• "This was a fantastic experience. Stephen was extremely professional, friendly and efficient."
• "My ear canals have just experienced the most pleasurable Odyssey ever! And all at the very experienced and capable hands of Audiologist – Simon."
• "Very pleased with the outcome I saw Stephen Archer and he was very good would see him again anytime."

Cons:

• "Lovely doctor, very friendly conversation too. Shame about the poor reception to office communication, me and another customer waited over 20minutes surpassing our appointment time before we were escorted up."