Western Volkswagen Reviews Summary

Customer Service

Pros:

• "Faultless service again from the VW team in Edinburgh, specifically David Selkirk."
• "Jamie Hay made mines and my mums experience amazing today."
• "Great customer service, honest advise and a positive attitude from Darren @ the services department."
• "David Ketchen was very attentive and was able to fit me in at short notice."
• "The sales executive David Selkirk was absolutely superb throughout the entire process."
• "A great experience buying my first car at Western VW Fort Kinnaird. The staff were so friendly, very helpful and not at all pushy."
• "After experiencing several issues over the past 12 months with my VW Tiguan the staff in the service team have been excellent."

Cons:

• "I was promised a call back yesterday still waiting."
• "Cannot believe their management team are refusing to deal with the shoddy work."
• "Shocking service from the salesman last Saturday when I popped in to have a look at the used cars."
• "Used to be a good dealership with good customer service, not anymore."
• "They booked my car in for 10:15 then it takes until 4:30 in the afternoon to tell me they can't actually do anything."
• "Worst customer care ever. One year on, and still waiting for paperwork for my car."
• "Dealt with a number of poor and mediocre VW dealerships over the years and these are by far the worst."

Sales Experience

Pros:

• "Highly recommend, David Selkirk was superb throughout my experience."
• "Had a superb experience with Western Volkswagen recently, buying a used car on their terrific Used Approved scheme."
• "The service I recently received at Western Volkswagen, Fort Kinnaird was excellent."
• "Honestly had the best experience in a garage ever today! Service and MOT, super quick."
• "Dennis was very helpful and helped me find the car I'd been looking at online."
• "I highly recommend Chris, his customer service and professionalism was exceptional."
• "Amazing and easy service again. I have been using David @Volkswagen for over 15 years."

Cons:

• "Worst customer service ever people in there are useless."
• "Cowboys - remind me of Arnold Shark."
• "Bought a 2019 Polo in March 2023 from Western Fort Kinnaird. I had been told the car had full VW service history."
• "The 2nd visit guy seemed really annoyed right from the off."
• "Like Mr Gray I have had problems contacting anyone on the phone."
• "Seriously lacking in customer service and upholding their end for selling dodgy cars."
• "In short, the service department will fleece you to an appalling level."

Communication

Pros:

• "David managed to source the car we were looking for and kept us updated throughout the process of its arrival."
• "Kept us frequently updated with actual videos explaining how the order was progressing right up to delivery day."
• "Since I’ve purchased the car, and made it out on to the road, I’ve emailed a few questions and they were answered within minutes."
• "Friendly staff, cleaned my car free after work completed."
• "The sales team at the dealership were spot on and kept me updated on the progress of my new car regularly."
• "I've been a customer for 10 years now and I have always found Western Volkswagen to be friendly and helpful."
• "Great sales team - no pressure and took the time to find the right car to suit, plus arranging extras."

Cons:

• "All the times they have promised me a call back in 10 minutes. Nobody called me back."
• "Terrible customer service. I went in to enquire for a car lease, they pushed me to put through finance."
• "Western VW said nothing they can do - Parts and Labour set by VW. VW disagreed."
• "After my car failing its MOT, I have tried without success to rearrange a retest."
• "Under 1-year warranty. Guess what - they don't cover most the faults!"
• "Be very careful around their service and MOT pricing."
• "I've asked for internal email address to voice my complaint and my request was ignored."