Marlows Diamonds Reviews Summary

Customer Service

Pros:

• "The service we received at Marlows was first class the member of staff who helped us purchase an engagement ring was very knowledgeable offering lots of suggestions to help us make our decision but not pushy at all."
• "I was warmly welcomed and then advised NOT sold to."
• "The staff are friendly and accommodating."
• "We couldn't have received a better customer service!"
• "The customer service representative Kay who I interacted with was not only professional but also genuinely helpful."
• "Received the best service from Kay, professional, welcoming and attentive from browsing to purchasing."
• "The staff at Marlow's were very friendly and there are a huge range of items in their store to choose from."

Cons:

• "Unfortunately, the claws on my ring were not 100% so we returned to get these fixed."
• "Been a customer of Marlows for some years now but not anymore after today done a deal with somebody called sandeep yesterday for a ring for my daughters 18th birthday went to barclays and withdrew cash as that's all he kept asking about while sorting a discount went back to the shop to collect today for him to then tell me I couldn't have a receipt for the item unless I paid him an extra two hundred and fifty pounds more seems Marlows as changed hands and something seems very dodgy in that place these days very unproffesional arrogant and pushy."
• "We did not trust him to create my engagement ring with care and attention."
• "Took off 1 star because of seeing them dismiss genuine concerns in the reviews and putting down other jewellery shops."
• "We contacted Marlow’s who were adamant that I must have damaged the ring myself."
• "The service was not personal and the only focus was getting money!"
• "The customer service was rude and I was made to feel like what I wanted was unachievable."

Sales Experience

Pros:

• "Would definitely recommend Marlows."
• "there was a variety of beautiful and unique items and would recommend the store to anyone, i will definitely be visiting again!"
• "We have bought both my engagement and wedding rings from Marlow's and every time we go there the staff are wonderful and make you feel special."
• "Kay was fabulous in helping us pick the perfect eternity ring, she was so attentive and knowledgeable."
• "Sandeep was so knowledgeable and helped us make the correct choice without being pushy or forceful."
• "Thanks to the staff at Marlowes we came away with 2 superb pieces for fantastic value."
• "Marlows offers a great selection of jewellery for a reasonable price."

Cons:

• "Although Sandeep has good stock, he's an aggressive and impatient salesman."
• "Sorry but please remove Sandeep from trying to sell, his method felt like I was back in India or Bangladesh way to arrogant and pushy."
• "The two main girls have a very bossy and hard sales technique that made me uncomfortable."
• "We were dealt with by Carmen and she didnt make us feel listened to in the slightest."
• "Instead of trying to understand our needs and preferences Sandeep persistently talked over us, misadvised us."
• "Visited on the weekend, I got passed to Sandip who thinks he is the Wolf of Wall street! speaking down to me."
• "I'm afraid the sales technique employed by the owner, Sandeep, was far too pushy and aggressive."

Product Quality

Pros:

• "They have got a great collection of diamond rings."
• "The quality of the diamond earrings exceeded my expectations."
• "The diamonds she had shown me were GIA certified and she showed me the accompanying certificate - no issues."
• "Everything they said matched the ring description and valuation."
• "Visited today looking for a pair of diamond earings and they didn't disappoint."
• "An easy experience from start to finish. Professional and very informative."
• "The prices are VERY good and the quality of the craftsmanship is outstanding."