The Hideaway Reviews Summary

Service and Staff

Pros:

• "The staff are all very friendly and welcoming."
• "Anna, James and Pip were so accommodating and kind."
• "The service is warm, welcoming, informed and efficient."
• "Our waitress Suzie was wonderful. So welcoming and provided excellent friendly service."
• "The service was warm and attentive with good input to our questions."
• "The staff are so welcoming and accommodating."
• "The staff gave really good service from beginning to end."
• "Based on our previous and positive experiences with The Hideaway, my wife and I booked an area of the restaurant."

Cons:

• "Chronically understaffed. The one waitress tried her best but seemed to be unsupported."
• "Food and drinks took ages to come out, and our starter was forgotten about."
• "The service was a little slow but good, however no more than I'd expect in any table service eaterie."
• "Very understaffed. Food and drinks took ages to come out."
• "It took a while to get anybody to take our order."
• "The staff make little effort to engage with the customers."
• "Worst meal and service I’ve ever been to in Bristol! There were multiple mistake."
• "Such slow and bad service. All very well trying to be state of the art and having iPads to take orders but it’s 10 times as slow as a paper and pen."

Food Quality and Menu

Pros:

• "I had fish and chips and it was the best for a long while that I’ve had."
• "The food was absolutely delicious and all our family were very impressed."
• "The menu is varied, interesting and well thought through."
• "The food was superb. Wings starter, Posh Fish and chip mains cooked to perfection."
• "We had a great meal which everyone in the family really enjoyed."
• "The food was really good, service excellent."
• "We tried this nice place last night. The staff gave really good service from beginning to end."
• "Great lunch here today. 2 of us are dairy unfriendly so having a menu with great DF and VG options is fantastic."

Cons:

• "I don’t mind the price if the food was decent but it was far from it… Roast beef was like cardboard, Gravy was tasteless."
• "Disappointing breakfast! Of our 5 plates, two sat on the counter under the heat lamps for almost 10 mins."
• "The food we had was nice but could have been a bit hotter."
• "Food was pretty good to be honest but marked down for service, pretty non existent, quite slow."
• "Ordered a vegan burger and it came out as a meat burger with cheese and bacon. VEGANS DONT COME!"
• "Nothing wrong with service or decor but we found food to be a little boring. Mushroom rigatoni hardly tasted of mushrooms."
• "It was nice, first meal out since lockdown. Only quibble was that my sea food pasta was strangely sweet."
• "This is the second time I have ate here and the first time was no better. Nothing was fresh, all came from a hot plate, bacon was barely cooked."

Ambiance and Decor

Pros:

• "A warm welcome by the hostess whose summery top brightened up a slightly dreary day."
• "The environment is relaxed and informal and offers a well stocked bar, coffee and a restaurant."
• "The decor is stunning, The type of venue that is suited for night and day and for all occasions."
• "Super restaurant tucked away in Seamills. Our waitress Suzie was wonderful."
• "Great decor, covid organised, one way system etc. Open kitchen, which is nice."
• "The interior is very modern and welcoming I really hope this does well as there has obviously been a lot of thought put into it."
• "The place looks great the staff were really friendly but the breakfast was a let down for the price."
• "The local area has desperately needed a place like this for years and its great it's really thought about families."

Cons:

• "The weather had changed overnight with the temperature dropping to a positively chilli 14º and a strong wind so there was a draft in the window area which I found unpleasant."
• "They stopped the music at 10:30pm and made us feel very unwelcome despite the fact we live within a 5 minute walk of the business and had spent £35 within an hour of being there."
• "A lovely snug area for kids too with books to read and beanbags. They are still finding their feet but it’s a place to look out for once the ‘settling on period’ is through."
• "Really delighted to have a stunningly beautiful venue on my doorstep with great coffee. I wish they would open at half-8 for the school run crowd."

Price and Value

Pros:

• "The breakfast menu looked good and I will bring my family here as I think they will like it."
• "Great food and first rate service - what more could you want?"
• "Pleasant surroundings and a bit of a rustic feel. Well laid out and staff were excellent."
• "Good menu, but smaller at the moment as they get back in the swing. Staff helpful and covid conscientious."

Cons:

• "Wow… price for a lunch for 4 adults, 2 toddlers 5yo & 2yo and a baby 13mo… £128…."
• "I don’t mind the price if the food was decent but it was far from it."
• "Food is OK, but small portions for the price. Coffee is fine without being special."
• "We thought we was buying a bottle of wine for £23 when our bill came it said £40."
• "This is a welcome addition to the area, but I think it's missing the mark at the moment."