Address: 63 Shirehampton Rd, Bristol, BS9 2DW, United Kingdom
Phone: +441179490142
Rating: 4.3
based on 121 reviews.
Service and Staff
Pros:
"The staff are all very friendly and welcoming."
"Anna, James and Pip were so accommodating and kind."
"The service is warm, welcoming, informed and efficient."
"Our waitress Suzie was wonderful. So welcoming and provided excellent friendly service."
"The service was warm and attentive with good input to our questions."
"The staff are so welcoming and accommodating."
"The staff gave really good service from beginning to end."
"Based on our previous and positive experiences with The Hideaway, my wife and I booked an area of the restaurant."
Cons:
"Chronically understaffed. The one waitress tried her best but seemed to be unsupported."
"Food and drinks took ages to come out, and our starter was forgotten about."
"The service was a little slow but good, however no more than I'd expect in any table service eaterie."
"Very understaffed. Food and drinks took ages to come out."
"It took a while to get anybody to take our order."
"The staff make little effort to engage with the customers."
"Worst meal and service I’ve ever been to in Bristol! There were multiple mistake."
"Such slow and bad service. All very well trying to be state of the art and having iPads to take orders but it’s 10 times as slow as a paper and pen."
Food Quality and Menu
Pros:
"I had fish and chips and it was the best for a long while that I’ve had."
"The food was absolutely delicious and all our family were very impressed."
"The menu is varied, interesting and well thought through."
"The food was superb. Wings starter, Posh Fish and chip mains cooked to perfection."
"We had a great meal which everyone in the family really enjoyed."
"The food was really good, service excellent."
"We tried this nice place last night. The staff gave really good service from beginning to end."
"Great lunch here today. 2 of us are dairy unfriendly so having a menu with great DF and VG options is fantastic."
Cons:
"I don’t mind the price if the food was decent but it was far from it… Roast beef was like cardboard, Gravy was tasteless."
"Disappointing breakfast! Of our 5 plates, two sat on the counter under the heat lamps for almost 10 mins."
"The food we had was nice but could have been a bit hotter."
"Food was pretty good to be honest but marked down for service, pretty non existent, quite slow."
"Ordered a vegan burger and it came out as a meat burger with cheese and bacon. VEGANS DONT COME!"
"Nothing wrong with service or decor but we found food to be a little boring. Mushroom rigatoni hardly tasted of mushrooms."
"It was nice, first meal out since lockdown. Only quibble was that my sea food pasta was strangely sweet."
"This is the second time I have ate here and the first time was no better. Nothing was fresh, all came from a hot plate, bacon was barely cooked."
Ambiance and Decor
Pros:
"A warm welcome by the hostess whose summery top brightened up a slightly dreary day."
"The environment is relaxed and informal and offers a well stocked bar, coffee and a restaurant."
"The decor is stunning, The type of venue that is suited for night and day and for all occasions."
"Super restaurant tucked away in Seamills. Our waitress Suzie was wonderful."
"Great decor, covid organised, one way system etc. Open kitchen, which is nice."
"The interior is very modern and welcoming I really hope this does well as there has obviously been a lot of thought put into it."
"The place looks great the staff were really friendly but the breakfast was a let down for the price."
"The local area has desperately needed a place like this for years and its great it's really thought about families."
Cons:
"The weather had changed overnight with the temperature dropping to a positively chilli 14º and a strong wind so there was a draft in the window area which I found unpleasant."
"They stopped the music at 10:30pm and made us feel very unwelcome despite the fact we live within a 5 minute walk of the business and had spent £35 within an hour of being there."
"A lovely snug area for kids too with books to read and beanbags. They are still finding their feet but it’s a place to look out for once the ‘settling on period’ is through."
"Really delighted to have a stunningly beautiful venue on my doorstep with great coffee. I wish they would open at half-8 for the school run crowd."
Price and Value
Pros:
"The breakfast menu looked good and I will bring my family here as I think they will like it."
"Great food and first rate service - what more could you want?"
"Pleasant surroundings and a bit of a rustic feel. Well laid out and staff were excellent."
"Good menu, but smaller at the moment as they get back in the swing. Staff helpful and covid conscientious."
Cons:
"Wow… price for a lunch for 4 adults, 2 toddlers 5yo & 2yo and a baby 13mo… £128…."
"I don’t mind the price if the food was decent but it was far from it."
"Food is OK, but small portions for the price. Coffee is fine without being special."
"We thought we was buying a bottle of wine for £23 when our bill came it said £40."
"This is a welcome addition to the area, but I think it's missing the mark at the moment."