Dekrastone Reviews Summary

Customer Service

Pros:

• "The whole process was stress-free, professional and seamless."
• "It was a pleasure to deal with the staff at Dekrastone, they were so friendly & listened to what we wanted."
• "Professional from start to finish! Dekrastone made me feel like I was their only customer."
• "Delighted with the excellent service from Dekrastone while fitting my new Silestone worktop."
• "I can 100% recommend Dekrastone to anyone who is looking to buy a quartz worktop."
• "We were very happy with our new Dekton worktop and also just as important the service provided by everyone we dealt with at Dekrastone."
• "Very professional service and a pleasure to deal with right from choosing the stone, placing the order, templating and finally fitting."
• "Fantastic service, craftsmanship and price from start to finish."

Cons:

• "Minus 50 stars. This is the worst company I have ever came across."

Workmanship and Finish

Pros:

• "Chris is absolutely amazing and the workmanship and finish was first class."
• "Everything was done to perfection and I am over the moon with everything!"
• "From our first visit but the showroom with Guy, to discussing our options with Lindsay, to Chris and Michael measuring and fitting, they have all gone above and beyond."
• "The level of thought, planning and precision that goes into worktops is literally mind blowing."
• "Very professional and meticulous attention to detail."
• "Great quality worktops with highly professional finishing touches."
• "Very precise: the hob and extractor fan fit like a glove, it’s perfect!"
• "We are absolutely delighted with the finish on both the bar tops."

Cons:

• "Minus 50 stars. This is the worst company I have ever came across."

Product Selection and Availability

Pros:

• "After being let down by our kitchen supplier for our worktop we contacted Lyndsay and she quickly got upto speed with what we were after we arranged a visit to the showroom and chose our top, we found that there was so much more selection than anywhere we have seen before."
• "We just want to say a big Thank you to everyone at Dekrastone for our absolutely stunning new Fugen Amber Quartz worktop."
• "Obsessed with my khalo stonika dekton worktop measured and fitted by dekrastone!"
• "Dekrastone came recommended by our kitchen supplier, a great recommendation as the showroom staff are very patient and helpful in meeting our requirements."
• "From the showroom staff to the fitters everyone is extremely professional and helpful. We were recommended dekrastone from our kitchen builders and couldn’t have gone to a better place."
• "The staff at Dektastone were both knowledgeable and helpful. They guided my wife and I through the process of selecting our worktops, explaining their cost, and the installation process, as we went along."
• "The showroom is lovely, and has so much choice to view."
• "Absolutely amazing customer service !!! The customer service assistants reviewed my order & updated for me with no issues what so ever … delivery was very quick & items were really good quality!!!"

Cons:

• "Minus 50 stars. This is the worst company I have ever came across."