Easicampers Motorhome Hire - Edinburgh Branch Reviews Summary

Customer Service

Pros:

• "Ted allowed us to pick up the van early and threw in some gas for free."
• "Debbie got us all set up and showed us the van and she was amazing."
• "The team gave us a very comprehensive handover and were on call whenever we had a question."
• "Ted and the team did a great job getting us setup to drive one of their VW campervans."
• "The staff at Easicamper, Edinburgh, could not have been more helpful and accommodating."
• "Deb is amazing and all the staff were so helpful."
• "The staff were very friendly and helpful with any questions I had."
• "Ted and Claire at the depot are always helpful and friendly."

Cons:

• "Don‘t book with this company: they let down a family with small children."
• "The people on phone (6 calls) could not answer why, they cannot either send proof of anything."
• "The location is also in a very sketchy area, and their office is very dirty and unkept."
• "We were left in the 'dark' for an hour. No information and Ted the manager had disappeared."
• "The guy in charge is a volatile character."
• "An absolute disgrace. They sign-off your drop-off report with no issues and then draw the FULL deposit."

Vehicle Quality

Pros:

• "The vans are in great shape and very nice!"
• "Not only was the price lower but the quality of the van was much better too."
• "The van was spotless inside and out."
• "The van was perfect for two of us but could comfortably accommodate 1 or 2 children."
• "The camper Fiat Toleno L was in great condition."
• "Ours was brand new 22 plate."
• "The van was spotlessly clean and really well equipped."
• "The Fiat Toleno for a couple is perfect."

Cons:

• "After a 2h drive the battery was still at 0% which meant that the food in the fridge got bad."
• "Even with the new battery things didn’t work well: the battery wouldn’t load up while plugged in."
• "So I hired a volkswagen grand california for a week, turned up to pick it up and it's was disgustingly dirty."
• "The toilet in the vehicle broke the first day of our trip."
• "They kept over £1000 on the deposit without any proof."
• "The van was very used and had many small broken issues and bumps and scratches, and the kitchen utensils was very greasy."
• "We were NEVER made aware of the 1450 deposit until we had arrived and already booked the van with no alternative."