Gibson & Syme at Spectacles Direct Reviews Summary

Customer Service

Pros:

• "The professionalism and individual care and attention that is given from Emma & her team is just fantastic!!!!"
• "What an asset Angela is to the business for her brilliant customer service making my experience memorable, relaxed and fun."
• "The team are incredibly helpful and have an instinctive sense of how to help customers get exactly what they need."
• "Staff were friendly and efficient throughout the process."
• "Everyone was super helpful and friendly."
• "Staff are very friendly and knowledgeable and always treat us like old friends."
• "The staff are really friendly and helpful."

Cons:

• "Overall, Tracey's response, sent on behalf of Lenses in Glasses, was unprofessional and even immature in parts."
• "The shipping box provided by Lenses in Glasses is too small for their own returns label and too small for more than a few stamps."
• "I had to pay over £20 for my delivery even though I had the necessary stamps for the postage upgrade."
• "Tracey rejected my request to raise a formal complaint."
• "Fail to recognise and consider my neurodivergence."
• "Syme did not write any instructions, advice or next steps on what to do about my needed lens change."

Product Quality and Selection

Pros:

• "The choice of frames was fantastic as was the service provided."
• "Quality products, fantastic value for money."
• "It houses an amazing array of frames and lenses of all shapes and sizes."
• "Huge range of frames and lenses available."
• "Wide range of designer frames all at low prices."
• "This company has a wide selection of stylish frames, at a great price and quality."
• "They have a large range of choices, and a large range for Lindberg frames."

Cons:

• "They are slightly more expensive than the other optician that I used BUT you pay what you get for."

Value for Money

Pros:

• "I got 3 pairs of glasses for £120. Amazing! Life savers."
• "Very good value with three frames for either £120 or £160. They are very good quality and not remotely naff!"
• "Their prices are very competitive."
• "Great service, no pressure, and very reasonably priced."
• "They have a huge variety of unique glasses at really decent prices - particularly love the Face a Face range."
• "They also have a huge range of frames to choose from and a price range to suit every budget."
• "I thought it would be expensive because it was so good, but I was pleasantly surprised."

Cons:

• "Having to make an appointment could now be reviewed."