H L Brown, Sheffield - Official Rolex Retailer Reviews Summary

Customer Service

Pros:

• "Wonderful service provided by Lynne and Nicola in the Rolex team, who somehow managed to secure an Explorer II in time for my 40th birthday."
• "I contacted H.L Brown on the off chance given they were approved dealers and was met by Nicola Renwick. Nicola made me feel like a valued customer and her professionalism was outstanding."
• "Daniel and Nikki were lovely. Impeccably dressed and very knowledgeable."
• "Consistent excellence! For almost a decade we’ve had nothing but sensational service from friendly people with exceptional knowledge."
• "I spoke with Nicki who helped my family with buying a watch. I was very impressed with her knowledge and every single question was answered."
• "The whole process - from registration to handover - was very open, friendly and professional, with none of the pretentiousness one might expect from a luxury watch dealer."
• "The staff at H.L. Brown were extremely welcoming, and the service and professionalism received from Sophia & Nikki was of the highest quality."
• "What a truly incredible experience, from my initial inquiry with Sophia to my registration with Lynne, follow up with Nikki and swift return to purchase."

Cons:

• "Visited last week (appointment only) so I couldn’t be seen: no problem my end. Called this morning to view a couple of Rolex’s tomorrow for my birthday... Firstly I was told as I’m from Derby I’m out the catchment for your shop, and secondly to try goldsmiths."
• "I realise there are hundreds of people willing to spend thousands of pounds in store, but that is no excuse for rude, ignorant 'service' when you go in to try & build a relationship."
• "Shouldn’t judge a book by its cover… I wanted to get my Roger Dubuis cleaned. Once I entered the store, I was looked up and down without being greeted and it was clear nobody wanted to serve me."
• "Most condescending ever woman assistant in the shop. Been coming here for years as a trusted retailer but will be taking my custom elsewhere in future."
• "Took my Tudor Rolex chronograph watch in to be appraised with a view to Brown's purchasing it from me... Imagine the surprise I got when offered only £500."
• "went in this morning to get a watch strap altered as it was too big... They asked me what make the watch was and then quoted me £10 PER LINK!!"
• "Helped adjusted the bracelet on my watch which was done very professionally. When enquiring about purchasing a deployant clasp for my Seamaster the staff member tried to correct me saying 'deployment' clasp which is not only incorrect but was done in a slightly condescending tone."