Tiago Jewellery Reviews Summary

Customer Service

Pros:

• "David, Katie and Jane could not have been more helpful and we will be recommending Tiago to everyone."
• "The team could not have been nicer or more helpful when we went in to choose our wedding bands."
• "The staff are so friendly and accommodating."
• "David and Jane could not have been more helpful or accommodating during the purchase of the engagement ring for my partner."
• "I felt like my custom was really appreciated and felt welcomed every time I went into the shop."
• "The staff were amazing, really patient in explaining what the options were."
• "Brilliant customer service, made us both feel so welcome."

Cons:

• "Parking can be tricky."

Quality and Craftsmanship

Pros:

• "The quality and craftsmanship that goes into the jewellery is incredible and the service is amazing."
• "Both wedding bands are of extreme quality and have been commented on numerous times since our wedding day."
• "The jewelry is amazing and they have rings made from real Sheffield Steel which was the big seller for me."
• "The quality of workmanship is superb and ALL the staff were so friendly and helpful."
• "The ring was made before they said it would be and the craftsmanship is to be marvelled at."
• "Their jewellery is produced to the highest standard."
• "The quality of the designed ring is fantastic and the price great."

Cons:

• "Parking can be tricky."

Bespoke Design and Personalization

Pros:

• "He said he had never made the particular design to the ring before which made me very happy as my ring is unique to me."
• "They took my fiancé step by step through the process of designing the ring to ensure he was 100% satisfied."
• "We also discussed different ring bands, processes of manufacturing, & the after-care that they provide too."
• "Our beautiful bespoke wedding ring and my engagement ring are pure perfection."
• "In the end we opted for something bespoke."
• "David and the rest of the team at Tiago were fantastic with the whole process of designing and making our wedding rings."
• "David had designed exactly what I had wanted (although didn't know it at the time!) My wedding ring is absolutely incredible."

Cons:

• "Parking can be tricky."

After-Sales Service

Pros:

• "8 years later and I can safely say Tiago's after sales service is second to none, you just wouldn't get the same from any retail jeweller."
• "Unbelievable service from start to finish."
• "After the wedding Jane got in touch to see how it all went and sent me this lovely photo."
• "They provided excellent customer service and ensured I wasn’t without my ring for more than a couple of hours when it needed to be resized."
• "Even though there were some bumps along the road as a result of the pandemic, they were never anything other than utterly professional throughout, and even managed to deliver the ring on time!"
• "Couldn't be happier with this company and the professionalism shown through the covid lockdown period."
• "Communication over the covid period was excellent, we always felt really looked after."

Cons:

• "Parking can be tricky."