Address: St James Square, Edinburgh, EH1 3AD, United Kingdom
Phone: +443333441916
Rating: 4.4
based on 347 reviews.
Customer Service
Pros:
"Jerry was very helpful and patient not rushed and solved all my problems, had a great experience with Jerry."
"Chris was so so helpful and PATIENT!!!"
"The young assistant was excellent, guiding a pensioner through the numerous phones available."
"Jake who was very friendly and approachable... was great at explaining my options."
"Thank you Nick for your wonderful sale. Love my new phone."
"Patryk was a great help and took the time to get my phone working again at no charge."
"Alysha was really helpful when I went into enquire about my phone repair and Chris was excellent with the repair itself."
Cons:
"Served by young girl with lack of customer service. She looks bored and not focused on customers."
"The manager is speaking to me as if I shouldn't even be in the store."
"I was particularly disappointed at been spoken to in an disrespectful manner by one of the older taller staff who I assume is the manager."
"Horrible experience, phone had issue with sim card they told me it was fixed but didn't show me."
"Unfortunately we got kicked out the store for not being 'serious buyers'."
"I visited the Samsung store today as I am having trouble navigating a few simple things on my phone... The lady who served me was rude, unkind and dismissive."
"Absolutely appalling customer experience at this store today."
Technical Support and Repairs
Pros:
"Couldn't fault the experience helped with a smart day repair of my flip 5, warranty repair on damaged screen from initial purchase, guys at front were helpful and tom managed a quick turnaround."
"Went in as my charging port had stopped working. Was expecting to have to get it booked in for repair but Martin gave it an extensive clean and is working fine."
"Took my phone into the store first thing on a Sunday morning and Craig, the engineer helped me fix it, going above and beyond his remit."
"Dave ran diagnostic tests and confirmed my phone was within warranty, and that they would fix it within 2 hours."
"Chris was professional and replaced the defective parts in my phone within 1 hour."
"The engineer Tom was absolutely brilliant. I was seen promptly and Tom explained everything."
"Chris dealt with the problem very efficiently. He cleaned up and restored the data on my phone."
Cons:
"I had my phone for warranty repair. On my first visit I was told it's rather too busy on Sundays to have same day repair."
"I was here today as an employee. I was surprised when I was told the replacement price for the old device with the new one, and he mentioned a price inconsistent with the website."
"If this is typical of their service I am glad i never got a chance to buy it."
"Disappointing Experience... Unfortunately we got kicked out the store for not being 'serious buyers'."
"Went in to speak to them about how my phone had leaked in the inside of my Samsung z fold 4... Thought the store would help me and all he did was laugh in my face 3 times."
"They have now taken my phone for a Second look. Spent over 1000 on this phone and its broken within the year and causing me a lot of problems with Samsung repairs."
"Terrible experience. I left my Samsung s20 fe 5g, there twice for reparations."
Store Experience
Pros:
"I walked out the store with exactly what I wanted and I'm a very happy customer."
"He truly is a credit to your business."
"Went in to look at the different options in galaxy buds and was treated so nicely and to a high premium standard."
"Very clean, nice staff, well presented, really as you would expect."
"The store was well laid out, clean and bright."
"Amazing service. Fixed my faulty phone and made me feel like I was a member of their family."
"The staff are very helpful, approachable and informed."
Cons:
"Somehow samsung claims in my complaint that the 'team is diverse as their customers', been there like 4 times. It is all white ppl. So that's diverse definitely."
"Not very impressed... I waited for 10 minutes the same chap came over to tell my adult son not to lean against the counter and then walk off again."
"Unfortunately it is the only shop in Edinburgh area and location it's not helpful for people who stays out of town."
"Come here for all your lies and disappointment."
"The tone of the service I received in store changed dramatically since I came in with a faulty phone."
"After purchasing an item a member of staff told me that I was allowed a 14 days return period. However after returning I was refused this refund. They lied..."
"This is the reason high street shops are dying, they are discouraging people from visiting the store."