Specsavers Opticians and Audiologists - Lewisham Reviews Summary

Customer Service

Pros:

• "Dan was very helpful in finding me the right frames that suit me."
• "Really lovely optometrist and really knowledgeable staff."
• "His colleagues were helpful when he needed to double check something and he was just so positive and excited to learn."
• "Seen by the optometrist team bang on time."
• "Very nice staff. Professional and efficient."
• "The staff was so helpful, can't really express my gratitude to them."
• "All of the staff were highly engaged, exceptionally polite, helpful and efficient."

Cons:

• "This is the worst optician I've ever been to. The guy gave me a completely wrong prescription."
• "Simply just poor customer service."
• "This is the worst customer services it has been my misfortune to endure."
• "Definitely not a great experience at this store in Lewisham."
• "Seriously I do not recommend visit this branch."
• "The staff seem to spend more time chatting, conversing in a volume close to shouting, and sorting out there social lives than attending to customers."
• "This is really poor customer service."

Professionalism and Efficiency

Pros:

• "I have used Specsavers Lewisham since first needing glasses around eight years ago and have always received an exceptionally high level of service from all staff."
• "Extremely professional and great value!"
• "The doctors are very competent and the quality of the glasses is extremely good at a very affordable price."
• "They made the ordered glasses extremely fast."
• "Great service for eye tests and frames selection."
• "Very good service and everyone is very nice and helpful."
• "Excellent service all round after needing an appointment that day."

Cons:

• "The gentleman just had no empathy and seem to be slap dash about his work, was very unhelpful and rude."
• "The optician I saw didn't even know about two very common eye conditions and that concerns me."
• "I arrived on time to my appointment and was asked to sit in the waiting area. 30 minutes passed and I was still in the waiting area, no one had the courtesy to inform me my appointment was running late."
• "Bad (& greedy) management, small store. Go to another branch but avoid this one at all costs."
• "Lack of understanding of issues and always left waiting with no updates over the phone when promised."
• "The staff can be very unprofessional."
• "The optician was in hurry to leave and dismissed me quickly."

Appointment Management

Pros:

• "I've never waited more than 10-15 minutes for my eye appointment."
• "Had a routine eye appointment and was in and out in 25 minutes."
• "Attended with and for my daughter on a Saturday afternoon. Filled out forms, had eye test, picked and ordered glasses all within 35 minutes."

Cons:

• "Arrived for a 10am appt, and wasn’t seen for almost an hour."
• "I had an appointment today Friday at 17:25 in the Lewisham branch and they treated me like rubbish."
• "The wait time was ridiculous when I visited - some poor woman had been waiting nearly an hour."
• "No matter what time of the day or with or without appointment you will be waiting for at least 40min."
• "I waited over half an hour on the waiting area only to be told the optician had refused to see me."
• "You will be left waiting for much more than have an hour just to collect glasses."
• "Went into this branch on Saturday afternoon well before my appointment time. I was totally ignored for over 10 minutes."

Customer Experience

Pros:

• "Fantastic treatment from everyone I met, particularly Daniel Iorgo."
• "I would definitely recommend going to see Batuhan if you are going to get a fitting."
• "I'm very happy with my experience today and I will be sticking with Specsavers in Lewisham."
• "The second optician I saw was very good, she was friendly and answered questions that the first man and other store employees had not."
• "I felt very happy about the outcome of my eye test and Kuda explained everything to me so I had a great understanding of my eye health."
• "Kuda was the optician that assessed my eyes and she was lively throughout the whole process."
• "Many thanks to all at the Lewisham shop for their efforts to help."

Cons:

• "I would highly recommend this branch out for anyone!"
• "Overall I don't recommend to go here."
• "Avoid this shop at all cost!"
• "I'll never go to this shop again."
• "I doubt that I will ever go in that shop again."
• "we wont be visiting that branch again!!!"
• "The worst experience i have received at any opticians."